Shift Supervisor

Tasty Chick'n is a renowned restaurant brand dedicated to providing high-quality, delicious food combined with outstanding customer service. Standing out in the competitive fast-casual dining sector, Tasty Chick'n prides itself on upholding its Brand Vision, Mission, and Guiding Values, fostering a welcoming environment for both guests and employees. With a focus on operational excellence and continuous improvement, this restaurant chain is committed to enhancing customer satisfaction while maintaining efficient and profitable operations.

The Shift Supervisor role at Tasty Chick'n is pivotal in ensuring the smooth functioning of daily restaurant operations. Reporting directly to the General Manager, the Shift Supervisor is responsible for overseeing production targets, customer service standards, safety compliance, facility management, and financial accountability during their shift. This position supports the General Manager by leading and developing employees, ensuring adherence to company policies, and driving key results across people management, customer satisfaction, sales, and profit margins.

The ideal candidate for the Shift Supervisor will possess solid knowledge of restaurant operations, including food safety and inventory management, and demonstrate the ability to coach and motivate teams effectively. They will be entrusted with maintaining a customer-focused atmosphere by addressing service challenges promptly and upholding food safety standards through vigilant oversight. This leadership position requires someone who can manage schedules flexibly, including nights, weekends, and holidays, to meet the business demands and ensure all day parts are adequately staffed.

In this role, the Shift Supervisor will also collaborate closely with the General Manager on sales projections, marketing initiatives, and cost control measures. They will analyze inventory levels and expenses constantly, executing corrective actions to meet financial targets and ensure compliance with all relevant federal, state, and local regulations. With a commitment to continuous improvement and professional development, the Shift Supervisor will foster a culture of recognition and accountability, enhancing team morale and performance.

This full-time, non-exempt position values flexibility, leadership, and operational expertise. It offers a dynamic work environment where the Shift Supervisor plays a key role in the brand's success by balancing the needs of the business with exceptional guest experiences and a positive team culture. Comprehensive training and opportunities for skill development are emphasized to keep pace with the evolving standards in the restaurant industry. This position is essential to upholding Tasty Chick'n's reputation as a leading brand in the fast-casual dining market, ensuring every shift operates efficiently while delivering excellence in service and food quality.