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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) retirement plan
Training and development programs
employee recognition initiatives
Job Description
Tasty Chick'n is a vibrant restaurant brand known for delivering delicious food with a strong commitment to quality, customer satisfaction, and operational excellence. As part of the food service industry, Tasty Chick'n emphasizes a culture rooted in its Guiding Values, which serve as the foundation for both employee conduct and customer experience. The restaurant fosters an environment aimed at building high-performing teams dedicated to maintaining the brand's Vision and Mission through continuous development, training, and support of its A+ talent. Tasty Chick'n not only prioritizes outstanding food safety standards and excellent customer service, but also operational efficiency and financial accountability... Show More
Job Requirements
- Must be able to work a flexible schedule, including days, nights, weekends, and holidays as needed to meet business demands
- willingness to travel to other locations for training, meetings, or support as business dictates
- sitting for long periods
- lifting up to 20 pounds
- standing for long periods
- lifting over 20 pounds
- viewing computer screens
Job Qualifications
- ServSafe certification preferred
- additional food safety certifications are a plus
- training in customer service and conflict resolution is advantageous
- minimum of one year experience in restaurant operations, food service management, or equivalent combination of education and experience
- proven track record of success in a supervisory role within the restaurant or retail environment
- experience in training and developing employees, showcasing the ability to enhance team performance and productivity
- familiarity with point-of-sale (POS) systems and restaurant management software to streamline operations and improve customer service
- previous experience in inventory management and cost control practices to support profitability and efficiency
- exposure to marketing initiatives and promotional activities to enhance sales and customer engagement
- continuous improvement mindset, actively seeking opportunities for personal and team development through workshops, seminars, or online courses
- participation in industry-related professional organizations or networking groups that enhance knowledge of current trends and best practices in the restaurant industry
Job Duties
- Demonstrate Tasty Chick'n's Guiding Values while assisting the Restaurant General Manager in building high-performing employees by training, coaching, and recognizing A+ talent utilizing Tasty Chick'n's tools and processes
- Execute the Performance Management process consistently to ensure employees are set up for success and held accountable
- Partner with the Restaurant General Manager to resolve all employee relations activities while maintaining legal compliance in the restaurant
- Work a schedule to ensure that all day parts are being observed, i.e., opening, lunch, dinner, overnight, and weekends
- Drive a customer-focused culture by serving as a role model in resolving serious customer issues
- Coach and assist the Restaurant General Manager in holding all service team members accountable for core operational procedures through the use of the OSM and Company systems
- Assist the Restaurant General Manager in monitoring metrics and inventory management
- Ensure that food safety standards are met through direct observation while running shifts
- Partner with the General Manager to ensure that restaurant projections and marketing initiatives are in place and being implemented
- Partner with the Restaurant General Manager to analyze inventory and controllables on a continual basis and take specific corrective action to meet or achieve margin and cost of goods targets
- Assist the Restaurant General Manager in ensuring that the restaurant is compliant with Federal, State, and Local requirements
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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