Shift Supervisor

Tasty Chick'n is a vibrant restaurant brand known for delivering delicious food with a strong commitment to quality, customer satisfaction, and operational excellence. As part of the food service industry, Tasty Chick'n emphasizes a culture rooted in its Guiding Values, which serve as the foundation for both employee conduct and customer experience. The restaurant fosters an environment aimed at building high-performing teams dedicated to maintaining the brand's Vision and Mission through continuous development, training, and support of its A+ talent. Tasty Chick'n not only prioritizes outstanding food safety standards and excellent customer service, but also operational efficiency and financial accountability to ensure a sustainable and profitable business model.

The Shift Supervisor role at Tasty Chick'n is a pivotal position within the operations department that supports the Restaurant General Manager by overseeing daily production targets and operational standards. This non-exempt role is essential to upholding the brand’s values by coaching and mentoring team members to perform at their best in key areas including People, Customer service, Sales, and Profit management. The Shift Supervisor ensures compliance with company procedures covering food safety, facility maintenance, customer engagement, and financial control measures. Serving as a frontline leader, the Shift Supervisor plays a critical role in executing the performance management process, fostering a positive work environment, and resolving employee relations issues with legal compliance.

Candidates for this position must be committed to driving a customer-centric culture, actively managing shifts across all day parts from openings to late nights, and supporting the marketing and sales initiatives of the restaurant. A successful Shift Supervisor is skilled in inventory monitoring, cost control, and food safety adherence. They work closely with the General Manager to analyze operational metrics and take corrective actions that promote profitability and operational excellence. Flexibility to work nights, weekends, and holidays is a must, as is the willingness to travel to different locations for training or support activities.

This role offers a unique opportunity to grow within a dynamic restaurant environment by leading a motivated team, enhancing customer satisfaction, and achieving business goals aligned with Tasty Chick'n's strategic vision. The ideal candidate possesses a minimum of one year of restaurant operations or food service management experience, excellent communication and leadership skills, and familiarity with POS systems and inventory control. Training in customer service, conflict resolution, and food safety certifications such as ServSafe are highly valued to ensure success in this hands-on supervisory role. Overall, the Shift Supervisor is a key contributor to sustaining Tasty Chick'n’s reputation as a leader in the quick-service restaurant industry while driving continuous improvement and operational success.