Shift Supervisor

Tasty Chick'n is a dynamic and rapidly growing restaurant brand that specializes in delivering high-quality chicken dishes in a friendly and efficient dining environment. Known for its commitment to excellence, Tasty Chick'n combines a passion for food with an outstanding customer experience. The company upholds strong guiding values that emphasize integrity, teamwork, and customer satisfaction, ensuring every guest leaves with a memorable experience. With a focus on innovation and continuous improvement, Tasty Chick'n’s operational philosophy is grounded in supporting their employees and maintaining high standards in food safety, customer service, and financial performance.

The Shift Supervisor role at Tasty Chick'n is a critical leadership position that plays a pivotal part in the restaurant's day-to-day operations. Reporting directly to the General Manager, the Shift Supervisor is responsible for ensuring that production targets are met while fully embodying the brand’s mission and vision. This role involves overseeing the operational standards throughout a scheduled shift, including customer service excellence, adherence to food safety protocols, facilities maintenance, and financial accountability. The Shift Supervisor is expected to lead by example, driving a positive work culture and supporting the development of A+ talent through effective training and coaching.

This non-exempt position requires a flexible schedule encompassing days, nights, weekends, and holidays to accommodate business demands. Compensation is aligned with market standards for supervisory roles in the foodservice industry, reflecting the candidate’s experience and skill level. The Shift Supervisor must be adept at resolving customer issues, managing employee relations, and ensuring compliance with all federal, state, and local regulations.

The responsibilities of the Shift Supervisor span multiple focus areas including People, Customer, Sales, and Profit. On the People front, the Shift Supervisor supports the General Manager in cultivating a high-performing team by consistently applying performance management processes, recognizing excellence, and fostering a positive and inclusive workplace. In terms of Customer focus, the role demands vigilant observation of all operational parts, from opening to closing, while maintaining exceptional food safety standards and delivering prompt, courteous service aimed at exceeding customer expectations.

From a Sales perspective, the Shift Supervisor collaborates with the General Manager to implement marketing initiatives and ensure sales goals are met. On the Profit side, the position involves continuous analysis and control of inventory and operational costs to meet financial targets. The Shift Supervisor must also ensure compliance with relevant safety and operational regulations, playing an active role in maintaining the restaurant’s integrity and reputation.

This role requires a minimum of one year of experience in restaurant management or an equivalent setting, with a proven track record in supervisory positions. Candidates should be familiar with point-of-sale systems and restaurant management software, demonstrating a capability to streamline operations and drive customer satisfaction. Additionally, candidates who hold ServSafe certification or other food safety credentials and who have training in customer service and conflict resolution are highly preferred.

The ideal Shift Supervisor possesses strong communication and leadership skills, with the ability to motivate and guide a diverse team effectively. Problem-solving, adaptability, time management, and attention to detail are critical competencies needed to thrive in this fast-paced role. The company encourages continuous professional development and supports participation in industry-related training and networking to foster growth and innovation.

In summary, the Shift Supervisor at Tasty Chick'n is an essential leadership figure charged with upholding the brand’s standards, fostering a supportive team culture, and driving operational success. This role offers an exciting opportunity for motivated individuals to advance their careers in the restaurant industry, backed by a company that values its people and prioritizes quality and customer satisfaction.