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shift manager - Store# 09986, WORCESTER, EAST CENTRAL STREET

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $20.69 - $23.28
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Work Schedule

Flexible
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
basic life insurance
supplemental life insurance
short-term disability
long-term disability
Paid parental leave
family expansion reimbursement
Paid vacation
Sick Time
Holiday pay
401k Retirement Plan
stock purchase program
Partner equity program
Tuition coverage
Student loan management
Educational opportunities
backup care
DACA reimbursement

Job Description

Starbucks Coffee Company is a globally recognized coffeehouse chain dedicated to crafting the worlds finest coffee and creating meaningful moments for customers. As a leader in the specialty coffee industry, Starbucks emphasizes delivering high-quality beverages in a warm and welcoming environment. The company values community and strives to foster authentic connections with every cup served. Starbucks prides itself on innovation, sustainability, and inclusive culture, making it one of the most admired brands worldwide. With thousands of stores across numerous countries, Starbucks offers a dynamic and vibrant work environment where employees, known as partners, are encouraged to grow professionally and personally. Starbucks provides industry-leading benefits and developmental experiences to support partners throughout their career journey.

The Shift Manager role at Starbucks is a pivotal position designed for individuals seeking to develop leadership skills while managing a fast-paced retail coffee environment. This role involves leading a team of partners through hands-on experience, mentorship, and training, equipping the Shift Manager to run a multi-million dollar business. Responsibilities include supervising daily store operations, ensuring high-quality customer service standards, fostering a positive workplace culture, and delivering an excellent customer experience. Shift Managers act as role models, guiding partners and helping to build a team-oriented atmosphere focused on meeting sales goals and operational excellence. Starbucks invests in the growth of its Shift Managers by offering opportunities to advance their careers within the company. Compensation varies based on experience, skills, and location, with comprehensive pay packages reflective of internal equity and market factors. The company remains committed to equal employment opportunities and reasonable accommodations for applicants with disabilities.

Job Requirements

  • high school diploma or equivalent
  • one year retail or customer service management experience
  • two years preferred or four plus years of US military service
  • ability to lead and supervise others
  • strong communication skills
  • availability to work flexible hours including weekends and holidays
  • eligibility to work in the United States

Job Qualifications

  • one year of retail or customer service management experience
  • two years preferred or four plus years of US military service
  • experience supervising the work of others including teambuilding and coaching
  • strong organizational skills
  • strong interpersonal and problem solving skills
  • entrepreneurial mentality with sales experience

Job Duties

  • lead and supervise team members to ensure excellent customer service
  • manage daily store operations including cash handling and inventory
  • coach and mentor partners to develop their skills and enhance performance
  • implement company standards and policies consistently
  • maintain a safe, clean, and welcoming store environment
  • support sales goals through effective team collaboration and customer engagement
  • resolve customer issues promptly and professionally

Job Criteria

Experience

Mid Level (3-7 years)


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