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Shift Manager NY

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Range $17.00 - $18.50
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Work Schedule

Flexible
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Benefits

competitive pay
Flexible hours and schedule
Employee Discount Program
Personal time off
Medical insurance
Dental Insurance
Vision Insurance
short-term disability insurance
long-term disability insurance
Life insurance
401(k) with employer match

Job Description

Wendy's is a globally recognized fast-food restaurant chain known for its fresh, made-to-order meals and commitment to quality and customer service. Established in 1969, Wendy's has grown to become the third-largest hamburger fast-food chain worldwide, with thousands of locations delivering delicious food with a focus on fresh ingredients and innovative menu choices. The brand prides itself on a fun, family-friendly atmosphere, where employees are valued as part of an extended family and encouraged to grow both personally and professionally. Wendy's is not just a place to work; it's a place to build a career, offering a stable work environment and flexible schedules that help employees balance their work and personal lives effectively.

As a Shift Manager at Wendy's, you will play a crucial role in guiding and leading a diverse team to success. The position is designed for motivated, career-minded individuals with exceptional interpersonal skills who are passionate about creating a positive work environment and delivering superior customer service. Shift Managers at Wendy's are the role models and leaders who set the tone for the restaurant's culture, ensuring that the team works well together to increase profits, uphold high standards, and provide an excellent dining experience to every guest.

This role comes with competitive pay, flexible hours, and a comprehensive benefits package that includes personal time off, medical, dental, and vision plans, as well as short-term and long-term disability insurance, life insurance, and a 401(k) plan with employer match. Wendy's is committed to career growth and offers numerous opportunities for advancement, often promoting Shift Managers into higher leadership positions within the organization. The company values pay transparency and practices fair and equitable compensation, fostering a supportive environment where employees can thrive.

As a Shift Manager, you will be responsible for overseeing daily restaurant operations during your shifts, ensuring the team adheres to brand standards and delivers high-quality food and service. You'll foster a "Customer First" attitude among your team, solve problems, make informed decisions, and lead by example. Your leadership and coaching will promote a culture of food safety, efficient operations, and employee development. Preparing for the role includes obtaining SERV Safe certification by the end of your training and maintaining compliance with all operational protocols and standards.

Wendy's supports its employees with training resources and encourages ongoing skill development to help you succeed and advance within the company. Whether you are new to the industry or an experienced professional, this role provides a supportive environment where you can grow and take your career to new heights. By joining Wendy's, you become a part of a respected brand focused on quality, teamwork, and continuous improvement, committed to valuing each employee's contribution and providing a rewarding work experience.

Job Requirements

  • Willingness to stand and move for most of the shift
  • Ability to use restaurant equipment such as registers and headsets
  • Must be at least 18 years of age
  • High school diploma or GED
  • Must have or be willing to obtain SERV Safe certification by end of training
  • Reliable transportation to commute to work and training locations
  • Commitment to promoting food safety and brand standards
  • Eligible to work in the country
  • Pass background check

Job Qualifications

  • High school diploma or GED
  • Experience in a leadership or supervisory role preferred
  • Strong interpersonal and communication skills
  • Ability to motivate and lead a team
  • Commitment to customer service excellence
  • Knowledge of food safety practices or willingness to obtain SERV Safe certification
  • Flexible availability to work varied shifts

Job Duties

  • Lead and guide team members during shifts
  • Promote a customer-first attitude among staff
  • Ensure adherence to food safety and brand standards
  • Manage restaurant operations and maintain a clean environment
  • Solve problems and make decisions to support sales and customer satisfaction
  • Support management in achieving employee and operational goals
  • Train and develop team members for career growth

Job Criteria

Experience

Mid Level (3-7 years)


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