Job Overview

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Employment Type

Full-time
Part-time
Hourly
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Compensation

Hourly
Range $17.00 - $18.50
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Work Schedule

Flexible
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Benefits

Personal time off
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Life insurance
401(k) with employer match
Employee Discount Program
flexible schedule

Job Description

Wendy's is a globally recognized fast-food restaurant chain known for its fresh, made-to-order hamburgers, crispy fries, and signature Frosty desserts. Since its founding in 1969, Wendy's has become one of the top fast-food chains in the world, renowned for its commitment to high-quality ingredients and customer satisfaction. With thousands of locations across the United States and internationally, the Wendy's brand is synonymous with quick service, friendly staff, and a welcoming atmosphere. The company takes pride in its family-oriented culture where employees are treated as part of a larger team working towards common goals, including excellent service, operational excellence, and community involvement.

The role of Shift Manager at Wendy's is a critical leadership position within the restaurant. As a Shift Manager, you are entrusted with guiding and leading a diverse team to ensure that each shift runs smoothly while maintaining high standards of service and operational efficiency. This role is ideal for career-minded individuals who are motivated, have excellent interpersonal skills, and enjoy building strong team dynamics. Shift Managers at Wendy's are viewed as role models who set the tone for a fun and family-friendly atmosphere, promoting a culture where both employees and customers feel valued and respected.

Wendy's offers a stable work environment with flexible schedules that prioritize work-life balance. Pay for this position ranges between $17.00 and $18.50 per hour, reflecting the company's commitment to competitive compensation. Additional incentives and benefits such as personal time off, medical, dental, and vision insurance, life and disability insurance options, and a 401(k) retirement plan with employer match help provide security and wellbeing for employees. Shift Managers are encouraged to develop their leadership skills through ongoing training, mentorship, and ample opportunities for advancement within the company. Many of Wendy's current leaders began their careers as Shift Managers and have worked their way up to higher management positions.

In this role, you will lead daily operations, uphold brand standards, promote food safety, and ensure that every guest receives superior service. You will also be responsible for supporting the management team to achieve sales and operational goals, using your problem-solving skills and customer-first attitude to address challenges effectively. Flexibility, reliability, and a commitment to upholding company policies are essential to succeed in this position. Wendy's believes in creating an inclusive workplace where all employees have the opportunity to thrive and contribute to the success of the restaurant.

This job opportunity is offered through one of Wendy's many franchise locations, specifically at 2100 Park Street in Syracuse, NY. While franchisees operate independently, they share Wendy's core values and dedication to providing excellent employee experiences, competitive pay, and meaningful career growth. If you are ready to be a leader in a vibrant, dynamic environment and build a rewarding career in the fast-food industry, the Shift Manager position at Wendy's may be the perfect fit for you.

Job Requirements

  • High school diploma or GED
  • Must be at least 18 years of age
  • Flexible work availability
  • Willingness and ability to support management goals
  • Ability to stand and move for most of the shift
  • Ability to use restaurant equipment such as headsets, registers, and grills
  • Must have or be willing to obtain SERV Safe certification by end of training
  • Reliable transportation to travel occasionally for training and other tasks
  • Eligible to work in the United States
  • Pass a background check

Job Qualifications

  • High school diploma or GED
  • Experience in leadership or management roles preferred
  • Excellent interpersonal and communication skills
  • Ability to motivate and build a cohesive team
  • Commitment to food safety standards
  • Strong problem-solving and decision-making abilities
  • Willingness to obtain SERV Safe certification

Job Duties

  • Guide and lead the team during shifts to ensure operational excellence
  • Promote a customer-first environment and superior service
  • Support the management team in achieving employee, customer, sales, and operational goals
  • Maintain food safety and brand standards throughout the restaurant
  • Operate restaurant equipment such as headsets, registers, and grills
  • Ensure a clean and welcoming restaurant environment
  • Encourage team development and foster a positive workplace culture

Job Criteria

Experience

Mid Level (3-7 years)


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