Shift Manager (Nothing Bundt Cakes Evergreen - San Jose, CA)

San Jose, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $20.50 - $22.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

employee discount

flexible schedule

Retirement Plan

Training and Development

Job Description

Nothing Bundt Cakes (NBC) is a beloved bakery franchise known for its unique and delectable bundt cakes and commitment to delivering exceptional guest experiences. With a strong presence across various locations, NBC stands as a leader in the bakery retail industry, emphasizing high standards of quality, customer service, and operational excellence. The company prides itself on a culture that blends professionalism with warmth, aiming to foster a collaborative environment for its team members and a memorable experience for its guests. NBC cultivates its brand through consistent product quality, detailed attention to service, and fostering authentic connections between the staff and customers. As a company, Nothing Bundt Cakes is dedicated to building a strong team foundation that supports personal growth, safety compliance, and outstanding operational outcomes. The bakery offers customized bundt cakes with a variety of flavors in different sizes, which are produced following proprietary recipes, ensuring a unique taste and presentation that distinguishes NBC from other bakeries.

The Shift Manager/Supervisor at Nothing Bundt Cakes plays a vital leadership role responsible for ensuring smooth, efficient, and high-quality operations during assigned shifts. This position acts as the on-site point of contact in the absence of senior management, bridging the gap between team execution and operational leadership. The Shift Manager oversees daily store operations, focusing on maintaining brand standards, safety compliance, and exemplary customer service. Key responsibilities include leading and supervising the team, managing product inventory, supporting production activities such as baking and packaging, monitoring food safety, handling cash controls, and managing employee scheduling and training. The role requires a dedicated leader who can maintain a calm, organized, and professional demeanor even during high-volume periods, fostering a positive and collaborative team environment. Employees in this role embody the NBC culture and core values, including servant leadership, ownership, genuine connections, and a spirit of excellence. The Shift Manager ensures that every guest receives warm, attentive, and solution-oriented service, reinforcing the NBC brand by setting the standard for operational success and team morale. This role demands flexibility, strong communication skills, and a commitment to uphold food safety and sanitation standards. Overall, the Shift Manager/Supervisor serves as a cornerstone for the seamless operation of the Nothing Bundt Cakes bakery, playing a crucial role in delivering joy to customers one delicious bite at a time.

Job Requirements

Must be at least 18 years old
Minimum 6 months of experience in food service retail hospitality or a related customer-facing role
Current ServSafe or food handler certification or ability to obtain within 30 days of hire
Flexibility to work varied shifts including early mornings evenings weekends and holidays
Ability to lift up to 50 pounds and stand for long periods
Must have flexibility to work various shifts including early mornings evenings weekends and holidays based on business demand

Job Qualifications

Must be at least 18 years old
Minimum 6 months of experience in food service retail hospitality or a related customer-facing role supervisory experience preferred
Current ServSafe or food handler certification or ability to obtain within 30 days of hire
Flexibility to work varied shifts including early mornings evenings weekends and holidays
Ability to lift up to 50 pounds and stand for long periods

Job Duties

Lead and supervise NBC the daily shift operations of the store during scheduled shifts ensuring consistent execution of standards and procedures
Ensure product inventory is in place and support the ordering of products according to standards
Provide direction support and guidance to team members while fostering a positive and collaborative work environment
Maintain strong product knowledge to educate guests on NBC cakes flavors sizes and complementary merchandise
Deliver outstanding guest service by modeling warm attentive and solution-oriented behaviors
Support the preparation and production and preparation of all products in the bakery including baking frosting and packaging of cakes following proprietary recipes and food safety guidelines
Ensure production activities meet all safety and sanitation standards
Manage shift scheduling delegate tasks and ensure team members take legally compliant breaks and meal periods
Support with onboarding and training new team members reinforce best practices and operational procedures
Maintain a calm and focused demeanor under pressure and during periods of high volume
Monitor food safety quality and sanitation standards including compliance with health department regulations
Assist in food preparation baking packaging and presentation of products ensuring consistency and accuracy
Oversee opening and closing procedures including checklists cleaning duties and shift reports
Handle guest concerns with professionalism resolving issues promptly and escalating when appropriate
Maintain cash controls and reconcile registers prepare daily financial reports as assigned
Monitor inventory and communicate supply needs to management
Ensure a clean organized and safe working environment at all times