Shift Manager (MultiBrands Cleveland Airport - Cleveland, OH)

Fresh Dining Concepts, LLC is a prominent franchisee of GoTo Foods, the franchisor behind popular brands such as Auntie Anne's, Carvel, Cinnabon, and Jamba Juice. The company manages multiple high-volume retail food and beverage locations across the United States, including several bustling units at Cleveland Hopkins International Airport. Known for its commitment to quality, operational excellence, and exceptional guest experiences, Fresh Dining Concepts thrives in fast-paced environments where customer service and food safety are paramount. By partnering with some of the most recognized brands in the snack and beverage industry, Fresh Dining Concepts delivers a wide range of delicious offerings, sourced and prepared with the utmost care to ensure consistency and adherence to brand standards.

The Shift Manager role at Fresh Dining Concepts is a critical position within the airport operations team that demands leadership, operational knowledge, and a strong customer focus. This role involves managing daily store operations during assigned shifts at multiple airport locations, ensuring that every aspect of the operation aligns with the company’s stringent standards, brand protocols, and regulatory compliance. The Shift Manager supervises, motivates, and coaches team members to deliver high-quality products and superior service while maintaining a safe, secure, and efficient workplace.

Working in a dynamic airport environment, this position requires flexibility, agility, and a high degree of professionalism. The Shift Manager will oversee the preparation of signature products from Auntie Anne's, Cinnabon, and Jamba Juice, such as fresh dough, smoothies, lemonade, and other specialty items. They are responsible for maintaining food safety and hygiene standards, using and monitoring kitchen equipment properly, and ensuring the overall cleanliness and organization of the workspace. Given the nature of airport operations, the Shift Manager must exhibit exceptional time management skills to navigate high guest volumes and tight service windows effectively.

Additionally, this role requires managing cash handling procedures, point-of-sale (POS) transactions, inventory controls, and closing and opening store protocols with a focus on accuracy and security. Compliance with TSA security directives, airport regulations, health codes, and company policies is mandatory. The Shift Manager also plays a vital role in supporting sales growth through suggestive selling, upselling, and outstanding customer service, all while responding quickly and professionally to any guest concerns. Strong communication and coordination with other managers and leadership teams ensure operational smoothness across different shifts and locations.

The ideal candidate will bring 1 to 3 years of experience in food service or retail environments, preferably with supervisory or leadership experience. Candidates must hold or be able to obtain airport security clearance and food handler certification. They will possess excellent leadership, communication, and problem-solving skills and demonstrate a capacity to train and inspire a team under busy conditions. This role demands physical endurance for standing, lifting, and performing repetitive tasks, along with a flexible schedule that includes early mornings, evenings, weekends, and holidays. The work environment is characterized by security protocols, continuous noise, and a fast pace consistent with airport terminals.

Fresh Dining Concepts offers an exciting opportunity to be part of a dynamic team that fuels delicious experiences for travelers daily. The Shift Manager will find their work meaningful, with ample opportunities for growth and leadership in a distinctive setting where customer satisfaction and operational excellence go hand in hand. Joining Fresh Dining Concepts means contributing to a brand portfolio recognized nationwide, while honing skills in a challenging but rewarding environment.