Shift Manager - Morning Shift

Lubbock, TX, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $13.75 - $17.50

Benefits

Health Insurance

Paid Time Off

training programs

Employee Discounts

retirement plans

Career advancement opportunities

flexible scheduling

Job Description

Our client is a prominent and well-established restaurant known for its commitment to quality service, customer satisfaction, and operational excellence. This restaurant is part of a larger network of dining establishments that pride themselves on providing a memorable dining experience to every guest. With a strong culture centered around teamwork, continuous learning, and customer delight, this company places a significant emphasis on staff development and leadership growth. They are currently seeking a dedicated and proactive Shift Manager who will play a crucial role in maintaining their high standards and supporting daily restaurant operations.

The Shift Manager position serves as the first level of management within the restaurant. This role is vital for ensuring the seamless operation of the establishment during each shift by managing opening and closing procedures, assisting leadership teams, and reinforcing company policies. The successful candidate will be responsible for overseeing the quality of food preparation, customer service, and overall staff performance during their shift. The role demands strong leadership capabilities, excellent communication skills, and the ability to manage time and resources effectively in a fast-paced environment. Shift Managers will also be expected to handle cash management duties when required, train and mentor crew members, and ensure compliance with all food safety and operational standards. This position requires a hands-on approach to problem-solving and a commitment to fostering a positive work environment that encourages collaboration and productivity.

In addition to managing the shift, the Shift Manager will also have opportunities to act as the Operations Leader, taking on broader responsibilities as needed. This may include coordinating with other management team members to ensure that quality standards are consistently met and customer expectations are exceeded. Candidates should be passionate about delivering exceptional service and possess the ability to motivate, develop, and retain team members. Flexibility in working various shifts, including closing shifts, is essential to meet the restaurant's staffing and operational needs.

Job Requirements

High School Diploma, GED or equivalent preferred
Must be at least 18 years of age
6 months or more of restaurant, retail, customer service focused, or equivalent experience
Available for full time and close shifts
Certification for Open/Close Shift Manager
Ability to multi-task while maintaining composure and be able to give and take direction
Work well in a team environment and have a strong service focus
Must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues
Ability to work, concentrate and perform duties accurately in a fast paced environment that may involve noise and hot/cold temperatures or other elements
Must be able to stand for prolonged periods of time
Position requires the use of a headset
Frequent lifting and carrying up to 50 lbs, reaching, pushing, pulling, bending, kneeling and stooping is involved
Must be available to report for work promptly and regularly, as well as work all day parts and days of the week
May be required to transfer from one location to another and must have the ability to travel to other restaurants, Area office, etc. as business needs dictate
Must have or be willing to obtain ServSafe certification by end of training

Job Qualifications

High School Diploma, GED or equivalent preferred
Must be at least 18 years of age
6 months or more of restaurant, retail, customer service focused, or equivalent experience
Available for full time and close shifts
Certification for Open/Close Shift Manager
Ability to multi-task while maintaining composure and be able to give and take direction, work well in a team environment and have a strong service focus
Must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues
Ability to work, concentrate and perform duties accurately in a fast paced environment that may involve noise and hot/cold temperatures or other elements
Must be able to stand for prolonged periods of time
Position requires the use of a headset
Frequent lifting and carrying (at times up to 50 lbs.), reaching, pushing, pulling, bending, kneeling and stooping is involved
Must be available to report for work promptly and regularly, as well as work all day parts and days of the week
May be required to transfer from one location to another and must have the ability to travel to other restaurants, Area office, etc., as business needs dictate
Must have or be willing to obtain ServSafe certification by end of training

Job Duties

Train, monitor, and reinforce food safety procedures to crew members
Act as Cash Manager as needed, including setting up cash registers at open and verifying cash at close
Perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready
Work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles, manager meetings, etc
Supervise crew members and Team Trainers in a way that maximizes retention
Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to "Delight Every Customer"
Work with Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customer and other employees
Help execute appropriate shift-specific procedures according to DOP
Assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards
Follow up and ensure resolution of VOC issues as needed
Onboard new hires in Workday