Shift Manager Marketplace

Albany, NY, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $70,000.00 - $85,000.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development opportunities

flexible scheduling

Job Description

This opportunity is with a well-established Food & Beverage department within a reputable hospitality organization that values exceptional service and operational excellence. The company is committed to delivering a superior guest experience through attentive and professional service, maintaining the highest standards in sanitation and compliance, and fostering a positive team environment. Positioned within a dynamic and fast-paced marketplace, this role offers a competitive salary range of $70,000 to $85,000 per year and is designed for an exempt, non-gaming licensed individual. The Food & Beverage department plays a critical role in enhancing customer satisfaction by providing quality dining and beverage service, managing staff effectively, and supporting the overall operational objectives and profitability of the business.

The Shift Manager Marketplace position is essential for overseeing and directing the activities of all food and beverage team members during assigned shifts, ensuring that all operational and guest service standards are upheld. The role entails supervising the team’s daily functions and performance while adhering closely to established company policies and procedures. As a Shift Manager, you will build strong relationships with guests and lead your team to deliver outstanding service, ensuring every guest interaction is prompt, courteous, and professional. This position requires effective communication between shifts and departments to maintain seamless operations and resolve any issues that arise swiftly and efficiently.

In addition to direct supervisory responsibilities, the Shift Manager Marketplace works closely with training staff to ensure team members are equipped with the skills and knowledge necessary for success. Coordinating staff scheduling and labor budgeting to meet forecasted business volumes is a vital component of the position, along with maintaining high sanitation standards in compliance with Board of Health regulations. The role expects a proactive approach in coaching and developing team members, managing costs and profit and loss statements, and assisting in recruiting and onboarding new employees. Collaboration with leadership within Food & Beverage and across the property is crucial to achieving operational goals and promoting a positive work culture.

This position also emphasizes the importance of maintaining professional grooming and adherence to company appearance policies, setting a standard for team members by example. If you are motivated by a leadership role that combines hands-on team management with strategic oversight of operational and financial aspects in food and beverage service, the Shift Manager Marketplace position offers an exciting career opportunity within a supportive and guest-focused hospitality environment.

Job Requirements

High school diploma or equivalent
one to two years of hospitality experience with supervisory duties
certification or willingness to complete ServSafe and Responsible Alcohol Training
knowledge of Food & Beverage operations and sanitation standards
strong communication and leadership skills
ability to use computers and Microsoft Office
ability to meet physical requirements including lifting up to 25 pounds
flexibility to work varied shifts including nights, weekends, and holidays
eligibility to obtain and maintain non-gaming license
pass pre-employment background check and licensing processes

Job Qualifications

Possess complete knowledge of all job procedures
have outstanding interpersonal communication skills
one to two years of experience in hospitality with at least one year in a supervisory role or equivalent training
certification in ServSafe (Food Sanitation Management) and Responsible Alcohol Training within 90 days of employment
adequate knowledge of beer, wine, and spirit offerings and industry trends
proficiency in computer use and Microsoft Office applications
ability to understand and communicate Safety Data Sheets
cooperative, helpful, and friendly nature
ability to work flexible shifts including holidays and weekends
ability to fulfill pre-employment and licensing requirements successfully

Job Duties

Ensure all guests are served promptly, professionally, and courteously
build relationships with guests and lead team members to deliver superior service
ensure proper staffing for forecasted volume and budgetary guidelines
communicate any problems or concerns to manager or other departments as needed
cultivate and enforce company and department policies and procedures
notify and train team members on changes in policy and procedure
maintain thorough communication between shifts
work well as a team with Food & Beverage leaders and throughout the property
complete all administrative responsibilities thoroughly
monitor business levels and adjust staffing as necessary
assist trainers in properly training new team members
assist team members in their duties as needed
maintain awareness of services, promotions, and events and communicate this to team members
maintain high sanitation standards and ensure compliance with Board of Health regulations
maintain sufficient materials and products in the work location
set high standards by complying with departmental rules, policies, and procedures
ensure all team members are treated fairly and consistently
maintain professional grooming and appearance as a role model
perform any other duties assigned by director or executive management
coach and train on policies and procedures
directly communicate with Food & Beverage director on menu changes
review and analyze food and beverage costs
understand and manage profit and loss statements
assist in recruiting and recommending new team members for hire
develop, train, and guide outlet chefs and supervisors
ensure overall outlet is run efficiently including sanitation, cost, and labor
perform all other duties as assigned