Shift Manager - Lunch/Afternoon Shift

Odessa, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $13.50 - $17.00

Benefits

Health Insurance

Paid Time Off

employee discount

Retirement Plan

Training and Development

Job Description

Our establishment is a dynamic and fast-paced restaurant dedicated to providing an exceptional dining experience to every guest. Known for its commitment to quality, customer service, and operational excellence, the restaurant thrives on creating a welcoming and professional environment for both customers and employees. With a focus on team collaboration and continuous growth, this company values individuals who are motivated, detail-oriented, and proactive in their approach to both customer service and operational management.

The position of Shift Manager is a pivotal role within the restaurant’s leadership team. As the first management level role, the Shift Manager holds significant responsibility for overseeing the opening and closing procedures of the restaurant as well as supporting the daily operational activities. This role demands a versatile individual capable of multitasking, managing teams, and maintaining high standards across all facets of restaurant operations. The Shift Manager is expected to step into additional managerial and supervisory roles as needed, including acting as the Operations Leader. The ideal candidate will play a crucial role in ensuring the restaurant operates smoothly, achieves quality production and service standards, and consistently delights every customer.

In this leadership capacity, the Shift Manager will be responsible for training and monitoring crew members on food safety protocols, effectively managing cash operations during shifts, and conducting thorough walk-throughs to prepare the restaurant for opening, closing, or busy periods. Collaboration with the Restaurant Management team is essential to provide ongoing training, development, and communication with team members through various engagement methods such as huddles and meetings, thereby fostering retention and motivation among the crew.

Further duties include supervising the execution of operational tasks, ensuring compliance with company policies, and maintaining a safe and efficient work environment. Shift Managers must be adept at managing scheduling to maintain proper coverage, resolving customer feedback issues promptly, and onboarding new team members using company systems such as Workday. This comprehensive role requires strong leadership, problem-solving capabilities, and a hands-on approach to management, making it an excellent opportunity for individuals looking to advance their career in restaurant management.

Job Requirements

High School Diploma or GED
at least 18 years of age
6 months or more of restaurant, retail, customer service focused, or equivalent experience
availability for full time and close shifts
ability to multi-task and maintain composure
ability to work well in a team environment
strong service focus
professionalism and discretion in handling customer concerns
physical ability to stand for prolonged periods
capability to lift up to 50 lbs.
willingness to use headset
availability to work various shifts and days
ability to travel and transfer as needed
must obtain ServSafe certification

Job Qualifications

High School Diploma or GED
must be at least 18 years of age
6 months or more of restaurant, retail, customer service focused, or equivalent experience
available for full time and close shifts
ability to multi-task while maintaining composure and be able to give and take direction, work well in a team environment and have a strong service focus
must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues
ability to work, concentrate and perform duties accurately in a fast paced environment that may involve noise and hot/cold temperatures or other elements
must be able to stand for prolonged periods of time
position requires the use of a headset
frequent lifting and carrying (at times up to 50 lbs.), reaching, pushing, pulling, bending, kneeling and stooping is involved
must be available to report for work promptly and regularly, as well as work all day parts and days of the week
may be required to transfer from one location to another and must have the ability to travel to other restaurants, Area office, etc., as business needs dictate
must have or be willing to obtain ServSafe certification by end of training

Job Duties

Train, monitor, and reinforce food safety procedures to crew members
act as Cash Manager as needed, including setting up cash registers at open and verifying cash at close
perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready
work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles, manager meetings, etc.
supervise crew members and Team Trainers in a way that maximizes retention
supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all company policies and procedures to Delight Every Customer
work with Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customers and other employees
help execute appropriate shift-specific procedures according to DOP
assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards
follow up and ensure resolution of VOC issues as needed
onboard new hires in Workday