Shift Manager - Lunch/Afternoon Shift

This job opportunity is with a well-established restaurant company known for its commitment to delivering high-quality food and exceptional customer service. The establishment prides itself on maintaining high operational standards and fostering a professional and efficient environment for both customers and employees. Dedicated to continuous improvement and team development, this restaurant aims to ensure customer satisfaction through streamlined processes and attentive management.

The position offered is for a Shift Manager, which represents the first level of management within the restaurant. This role is pivotal in daily restaurant operations, involving responsibilities that ensure the effectiveness, quality, and customer service excellence of the establishment. The Shift Manager is tasked with critical opening and closing duties and works closely with the restaurant management team to oversee the daily workflow. This role involves supervisory responsibilities that include training, monitoring, and reinforcing compliance with food safety standards among crew members. The Shift Manager will also act as the Cash Manager when necessary, handling cash registers during opening and closing shifts.

In addition to operational tasks, the Shift Manager plays a key role in staff development and communication. They engage in team huddles, meetings, and directly supervise crew members and trainers to maximize employee retention and performance. They ensure that all company policies and procedures are followed to create a safe and professional environment that prioritizes customer satisfaction. The Shift Manager is responsible for ensuring production and service standards are met throughout their shifts, aligning with the company's mission to "Delight Every Customer."

This position requires someone who can handle multiple tasks efficiently while maintaining professionalism under pressure. The candidate must be capable of executing procedures according to the Daily Operating Plan (DOP) and assisting with scheduling to maintain adequate coverage. Furthermore, the Shift Manager will follow up on Voice of the Customer (VOC) issues, ensuring prompt resolution to maintain high customer satisfaction levels. The role also includes onboarding new hires using Workday, indicating a commitment to maintaining strong internal processes and team integration.

This is a full-time role requiring the candidate to work various shifts, including closing shifts. The work environment may be fast-paced and demanding, with elements such as noise and varying temperatures. Physical demands include standing for long periods and occasional lifting of items up to 50 pounds. The position also requires the use of equipment such as headsets and involves bending, kneeling, pushing, and pulling. Candidates must be reliable, punctual, and flexible with the ability to work across different shifts and potentially at multiple locations as business needs dictate. Additionally, obtaining ServSafe certification by the end of training is mandatory, emphasizing the importance of food safety in this role. Overall, the Shift Manager position offers a dynamic and integral role within the restaurant, providing leadership opportunities and contributing to the successful operation and customer experience.