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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $12.00 - $15.25
Work Schedule
Standard Hours
Day Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
flexible scheduling
Job Description
This job opportunity is with a well-established restaurant company known for its commitment to delivering high-quality food and exceptional customer service. The establishment prides itself on maintaining high operational standards and fostering a professional and efficient environment for both customers and employees. Dedicated to continuous improvement and team development, this restaurant aims to ensure customer satisfaction through streamlined processes and attentive management.
The position offered is for a Shift Manager, which represents the first level of management within the restaurant. This role is pivotal in daily restaurant operations, involving responsibilities that ensure the effectiveness, quality, and customer service exce... Show More
The position offered is for a Shift Manager, which represents the first level of management within the restaurant. This role is pivotal in daily restaurant operations, involving responsibilities that ensure the effectiveness, quality, and customer service exce... Show More
Job Requirements
- High school diploma or GED
- Must be at least 18 years of age
- Six months or more of restaurant, retail, customer service focused, or equivalent experience
- Availability for full time and close shifts
- Ability to multi-task while maintaining composure and work well in a team environment
- Professionalism, composure, and discretion in resolving customer concerns
- Ability to perform duties accurately in a fast paced environment
- Ability to stand for prolonged periods
- Use of a headset
- Frequent lifting up to 50 lbs., reaching, pushing, pulling, bending, kneeling and stooping
- Punctuality and regular attendance
- Flexibility to work all shifts and days
- Willingness to transfer and travel to other locations
- ServSafe certification or willingness to obtain it by end of training
Job Qualifications
- High school diploma or GED
- Must be at least 18 years of age
- 6 months or more of restaurant, retail, customer service focused, or equivalent experience
- Available for full time and close shifts
- Ability to multi-task while maintaining composure and be able to give and take direction, work well in a team environment and have a strong service focus
- Must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues
- Ability to work, concentrate and perform duties accurately in a fast paced environment that may involve noise and hot/cold temperatures or other elements
- Must be able to stand for prolonged periods of time
- Position requires the use of a headset
- Frequent lifting and carrying (at times up to 50 lbs.), reaching, pushing, pulling, bending, kneeling and stooping is involved
- Must be available to report for work promptly and regularly, as well as work all day parts and days of the week
- May be required to transfer from one location to another and must have the ability to travel to other restaurants, Area office, etc., as business needs dictate
- Must have or be willing to obtain ServSafe certification by end of training
Job Duties
- Train, monitor, and reinforce food safety procedures to crew members
- Act as Cash Manager as needed, including setting up cash registers at open and verifying cash at close
- Perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready
- Work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles, manager meetings, etc.
- Supervise crew members and Team Trainers in a way that maximizes retention
- Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to Delight Every Customer
- Work with Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customer and other employees
- Help execute appropriate shift-specific procedures according to DOP
- Assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards
- Follow up and ensure resolution of VOC issues as needed
- Onboard new hires in Workday
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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