Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $24.78 - $30.28
Work Schedule
Rotating Shifts
Benefits
Competitive wages
robust benefits
Training and advancement opportunities
recognition programs
Inclusion and engagement culture
supportive work environment
Job Description
HMSHost is a global hospitality company renowned for its strong commitment to service excellence in the travel and hospitality industry. As a leader in managing food and beverage services at airports, highways, and other travel venues, HMSHost offers comprehensive resources, training, and growth opportunities designed to help associates reach their career aspirations. The company culture emphasizes engagement, appreciation, inclusion, and continuous development, fostering a supportive environment where employees are encouraged to be their best selves. HMSHost values positive energy, passion for service, teamwork, and adaptability to a fast-paced work setting, making it a dynamic place to build a rewarding career.
The role of Manager II at HMSHost involves assisting branch management with the tactical execution of complex Quick Service Restaurant (QSR), Casual Dine, or similar restaurant operations. This position is pivotal to ensuring that the restaurant is clean, fully staffed, and operating at high standards in line with company policies and procedures. The Manager II oversees daily operations including opening, running, and closing the restaurant, managing associates, maintaining compliance with safety and adult beverage policies, and ensuring excellent guest service. Acting as a coach to team members, the Manager II plays a critical role in maintaining a positive work environment and driving operational success.
This is a non-exempt position that typically reports to the General Manager, Director of Operations, or an intermediate Food & Beverage Multi Unit Manager within the assigned location. The role requires working a varied and rotating schedule to cover different shifts, including openings, peak periods, and closings. The Manager II is responsible for supervising the associates’ daily activities and ensuring adherence to HACCP standards and wellness and safety guidelines. The position also includes administrative duties such as placing orders, processing invoices, maintaining accurate associate contact information, and handling cash transactions securely.
HMSHost seeks candidates with a minimum of 4 years’ experience in food and beverage, cash handling, and customer service, as well as at least 2 years of supervisory experience in a Casual Dine restaurant or production kitchen setting. Effective communication skills are essential, as the Manager II must confidently interact with customers and understand various instruction and policy documents. This role demands a proactive individual who supports the company’s mission of ensuring employees and travelers feel great, while also contributing to a fun, rewarding workplace.
Compensation for this role ranges from $24.78 to $30.28 per hour, reflecting the level of responsibility and expertise required. HMSHost presents the perfect opportunity for those who thrive in fast-paced environments and want to develop their management skills in the hospitality or food service industries. By joining HMSHost as a Manager II, associates become part of a company that values integrity, teamwork, and continuous improvement in service delivery, aiming to make a difference every day.
The role of Manager II at HMSHost involves assisting branch management with the tactical execution of complex Quick Service Restaurant (QSR), Casual Dine, or similar restaurant operations. This position is pivotal to ensuring that the restaurant is clean, fully staffed, and operating at high standards in line with company policies and procedures. The Manager II oversees daily operations including opening, running, and closing the restaurant, managing associates, maintaining compliance with safety and adult beverage policies, and ensuring excellent guest service. Acting as a coach to team members, the Manager II plays a critical role in maintaining a positive work environment and driving operational success.
This is a non-exempt position that typically reports to the General Manager, Director of Operations, or an intermediate Food & Beverage Multi Unit Manager within the assigned location. The role requires working a varied and rotating schedule to cover different shifts, including openings, peak periods, and closings. The Manager II is responsible for supervising the associates’ daily activities and ensuring adherence to HACCP standards and wellness and safety guidelines. The position also includes administrative duties such as placing orders, processing invoices, maintaining accurate associate contact information, and handling cash transactions securely.
HMSHost seeks candidates with a minimum of 4 years’ experience in food and beverage, cash handling, and customer service, as well as at least 2 years of supervisory experience in a Casual Dine restaurant or production kitchen setting. Effective communication skills are essential, as the Manager II must confidently interact with customers and understand various instruction and policy documents. This role demands a proactive individual who supports the company’s mission of ensuring employees and travelers feel great, while also contributing to a fun, rewarding workplace.
Compensation for this role ranges from $24.78 to $30.28 per hour, reflecting the level of responsibility and expertise required. HMSHost presents the perfect opportunity for those who thrive in fast-paced environments and want to develop their management skills in the hospitality or food service industries. By joining HMSHost as a Manager II, associates become part of a company that values integrity, teamwork, and continuous improvement in service delivery, aiming to make a difference every day.
Job Requirements
- Ability to work shifts during various operating days and hours each week
- During opening, during busy day parts, and during closing to monitor restaurant associates’ work activities during these different days and times
- Knowledge of all applicable federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with HACCP standards
Job Qualifications
- Requires a minimum of 4 years food and beverage, cash handling, and customer service experience
- Requires a minimum of 2 years supervisory or lead experience in a Casual Dine restaurant or production kitchen
- Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers
Job Duties
- Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
- Assists the GM/AGM in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
- Ensures compliance with all company adult beverage policies and ensures all restaurant staff understand and follow AB procedures
- Participates in the interview process, provides input in hiring, recommends termination, advancement, promotion or any status change to the GM for associates within the unit
- Assigns work tasks and activities, participates in preparing schedules, and ensures that all shifts are covered
- Actively ensures all associates take all mandated rest breaks and meal periods
- Ensures display areas are appropriately clean, stocked, and visually appealing
- Ensures all equipment is in good working order
- Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times
- Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM
- Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety
- Places orders for individual units, receives goods, and processes invoices
- Ensures that the company has most current contact information for all associates working in the restaurant
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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