Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $21.76 - $26.60
Work Schedule
Rotating Shifts
Standard Hours
Day Shifts
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Holiday pay
meal benefits
transportation benefits
401(k) retirement plan with company match
Company paid life insurance
Tuition Reimbursement
Employee assistance program
training and career growth opportunities
Referral program
Job Description
HMSHost is a global hospitality leader renowned for delivering exceptional service across airport, highway, and other travel venues. With a robust network of restaurants and retail outlets, HMSHost specializes in creating memorable dining experiences for travelers and visitors worldwide. The company is committed to fostering a culture of engagement, appreciation, and inclusion, supporting associates with competitive wages, comprehensive benefits, and abundant opportunities for career advancement and personal growth. HMSHost values positive energy, teamwork, and a passion for service, making it a vibrant and rewarding place to build a career in the hospitality industry.
The Manager II (MGRII) position at HMSHost is a vital role focused on supporting Branch management in the tactical execution of complex Quick Service Restaurant (QSR), Casual Dining, or similar restaurant operations. The role involves ensuring that the restaurant is impeccably clean, fully staffed, and operates according to high standards of quality and efficiency. This position requires a proactive leader who utilizes established policies and procedures to make informed management decisions and drive daily operational success. The MGRII is responsible for overseeing opening, daily, and closing procedures, supervising associates, managing compliance with company policies, and maintaining an environment that promotes safety, health, and customer satisfaction.
As a Manager II, you will participate actively in hiring processes, scheduling, and staff supervision to guarantee shifts are fully covered and that all associates follow company standards, including adherence to adult beverage policies and proper cash handling procedures. Additionally, you will ensure operational excellence by monitoring equipment conditions, maintaining attractive display areas, and guaranteeing that all orders and inventory processes are handled efficiently. HMSHost places a strong emphasis on wellness and safety, making it crucial that the MGRII fosters awareness and compliance with all relevant regulations and company guidelines.
The Manager II position is classified as a non-exempt role under the Fair Labor Standards Act, offering an hourly wage ranging from $21.76 to $26.60. The schedule is varied and rotating, requiring flexibility to work opening, peak, and closing shifts. This dynamic role is suited for individuals with experience in food and beverage management, cash handling, customer service, and team supervision in casual dining or similar environments. HMSHost supports its managers with comprehensive training, tuition reimbursement, and a supportive work culture aimed at long-term career progression.
The Manager II (MGRII) position at HMSHost is a vital role focused on supporting Branch management in the tactical execution of complex Quick Service Restaurant (QSR), Casual Dining, or similar restaurant operations. The role involves ensuring that the restaurant is impeccably clean, fully staffed, and operates according to high standards of quality and efficiency. This position requires a proactive leader who utilizes established policies and procedures to make informed management decisions and drive daily operational success. The MGRII is responsible for overseeing opening, daily, and closing procedures, supervising associates, managing compliance with company policies, and maintaining an environment that promotes safety, health, and customer satisfaction.
As a Manager II, you will participate actively in hiring processes, scheduling, and staff supervision to guarantee shifts are fully covered and that all associates follow company standards, including adherence to adult beverage policies and proper cash handling procedures. Additionally, you will ensure operational excellence by monitoring equipment conditions, maintaining attractive display areas, and guaranteeing that all orders and inventory processes are handled efficiently. HMSHost places a strong emphasis on wellness and safety, making it crucial that the MGRII fosters awareness and compliance with all relevant regulations and company guidelines.
The Manager II position is classified as a non-exempt role under the Fair Labor Standards Act, offering an hourly wage ranging from $21.76 to $26.60. The schedule is varied and rotating, requiring flexibility to work opening, peak, and closing shifts. This dynamic role is suited for individuals with experience in food and beverage management, cash handling, customer service, and team supervision in casual dining or similar environments. HMSHost supports its managers with comprehensive training, tuition reimbursement, and a supportive work culture aimed at long-term career progression.
Job Requirements
- Ability to work shifts during various operating days and hours each week
- during opening, during busy day parts, and during closing to monitor restaurant associates’ work activities during these different days and times
- knowledge of all applicable federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with HACCP standards
Job Qualifications
- Requires a minimum of 4 years food and beverage, cash handling, and customer service experience
- requires a minimum of 2 years supervisory or lead experience in a casual dine restaurant or production kitchen
- requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers
Job Duties
- Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
- assists the GM/AGM in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
- ensures compliance with all company adult beverage policies, and ensures all restaurant staff understand and follow AB procedures
- participates in the interview process, provides input in hiring, recommends termination, advancement, promotion or any other status change to the GM for associates within the unit
- assigns work tasks and activities, participates in preparing schedules, and ensures that all shifts are covered
- actively ensures all associates take all mandated rest breaks and meal periods
- ensures display areas are appropriately clean, stocked, and visually appealing
- ensures all equipment is in good working order
- operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times
- monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM
- understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety
- places orders for individual units, receives goods, processes invoices
- ensures that the company has most current contact information for all associates working in the restaurant
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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