Shift Manager II

HMSHost is a global hospitality company renowned for delivering exceptional service across various travel venues including airports, highways, and metropolitan areas. With a vast network of locations and a reputation for excellence, HMSHost combines the resources and expertise to provide comprehensive training and career advancement opportunities to its team members. The company fosters a culture of engagement, appreciation, and inclusion where every associate is encouraged to be the best version of themselves. Competitive wages, robust benefits, and recognition programs are key components of HMSHost's commitment to its employees. Managers at HMSHost are viewed as coaches who guide teams to success while maintaining a fun and motivating work environment. They demonstrate passion for service, adaptability, and focus on simplicity to ensure associates and travelers alike have a positive experience.

The Manager II position at HMSHost plays a vital role in supporting branch management by tactically executing complex quick-service restaurant (QSR), casual dining, or similar restaurant management operations. This role ensures that the restaurant is clean, fully staffed, and ready for business, with all operations running to the highest standards. The Manager II is responsible for performing opening, daily, and closing procedures, supervising associate activities, and ensuring compliance with operational policies including adult beverage regulations. Additionally, the Manager II participates in hiring, termination, promotions, and scheduling to maintain optimum staffing and productivity. They also ensure all equipment operates effectively, display areas are clean and well-stocked, and cash handling policies are strictly followed.

Beyond day-to-day management, the Manager II monitors health and safety practices, reports concerns, places orders, processes invoices, and maintains accurate associate contact records. The role requires working varied shifts including openings, busy day parts, and closings to ensure thorough oversight of operations. HMSHost values this role as essential to maintaining excellent guest experiences and supporting the company’s mission to foster positive energy, passion for service, teamwork, continuous learning, and enjoyment in the workplace. This full-time non-exempt position reports typically to the General Manager or Director of Operations and offers competitive hourly compensation ranging from $21.32 to $24.77 per hour. The company also provides a comprehensive benefits package including health, dental, vision insurance, paid time off, holiday pay, retirement plans, tuition reimbursement, and more.