Shift Manager I

HMSHost is a leading global restaurateur specializing in providing hospitality services in travel venues such as airports, highways, and major transportation hubs. As a part of the Dufry Group, a globally recognized leader in travel retail, HMSHost offers employees a dynamic and fast-paced working environment where hospitality meets efficiency. The company is committed to delivering quality food and beverage services and strives to be a top employer by fostering growth opportunities, trainings, and a supportive culture for all team members. Its vast reach includes operations in numerous airports and travel destinations across the United States and internationally, making it a prominent player in the travel food service industry.

This is a fantastic opportunity to join HMSHost at the Grand Rapids Airport Food & Beverage location as a Manager I (MGRI). This position is vital in assisting branch management with the tactical execution of quick service restaurant (QSR) or similar restaurant operations. The Manager I role focuses on ensuring that the restaurant is immaculately clean, properly staffed, and ready to operate to high standards on a daily basis. The Manager I uses company policies and procedures to make informed decisions and actively supervises the associates to maintain operational excellence. The position provides experience in leadership, cash handling, inventory management, and compliance with health and safety standards.

As a Manager I, you will engage in multiple functions: completing opening, daily, and closing checklists; supervising associates and shifts; participating in hiring and personnel decisions; ensuring all operational areas such as food displays and equipment are maintained to the highest level; managing cash registers and transactions securely; and upholding corporate wellness and safety procedures. The role demands a hands-on leadership style with a focus on both the guest experience and associate well-being.

With a competitive wage starting at $19.22 to $21.36 per hour, this position is classified as non-exempt under the Fair Labor Standards Act and typically reports to the General Manager or Director of Operations. Shift flexibility is important as the Manager I will oversee operations during different parts of the day including opening, peak hours, and closing shifts to ensure consistent quality and service throughout all busy periods.

HMSHost promotes a drug-free workplace and strongly supports diversity and equal opportunity employment, welcoming candidates from all backgrounds including minorities, females, disabled individuals, and veterans. The company offers a robust benefits package including health, dental, and vision insurance, paid time off, holiday pay, meal and transportation benefits, a 401(k) retirement plan with company match, company-paid life insurance, tuition reimbursement, an employee assistance program, and various career training and referral incentives. These comprehensive benefits provide employees with both security and avenues for career advancement.

Joining HMSHost means becoming part of an innovative, inclusive, and growing hospitality company dedicated to providing excellent guest experiences in one of the most dynamic industry settings — travel food service. Whether you are seeking to develop your management skills in a supportive environment or looking to contribute to a thriving business at a major airport, this Manager I position offers a compelling opportunity to advance your career in the food and beverage sector.