Shift Manager I

HMSHost is a leading global hospitality company specializing in providing exceptional food and beverage services primarily within airports and travel venues worldwide. With a strong commitment to service excellence and customer satisfaction, HMSHost offers associates robust opportunities for growth, training, and career advancement. The company fosters a culture of engagement that values appreciation, care, inclusion, and personal development. HMSHost supports a positive and fun work environment where managers act as coaches, leading their teams to success by promoting collaboration, integrity, and a shared mission to ensure every traveler feels great while on the move. Associates enjoy competitive wages, comprehensive benefits, and recognition for outstanding performance.

The Manager I (MGRI) role at HMSHost is a dynamic and essential position within the company's operational framework. This position plays a critical role in assisting branch management with the tactical execution of Quick Service Restaurant (QSR) or similar restaurant operations. The Manager I ensures that the restaurant environment is clean, well-staffed, and operating in line with the company's high operational standards. This involves executing daily opening, operating, and closing procedures, supervising associates, managing schedules, and ensuring compliance with health and safety regulations. These responsibilities require a hands-on approach, operational knowledge, and a keen focus on delivering excellent customer experiences.

As a Manager I, you will work closely with the Assistant General Manager or General Manager, contributing to the management and supervision of daily restaurant activities. Key duties include participating in hiring processes, assisting with training and scheduling, ensuring associates adhere to break policies, managing cash handling protocols, and maintaining inventory processes such as ordering and receiving goods. It's also the Manager I's responsibility to monitor and uphold health, safety, and wellness standards to create a safe and productive work environment.

This position requires working varied shifts, including opening, closing, and busy day parts to ensure consistent oversight of staff performance and operational success. HMSHost values reliability, positive energy, passion for service, and the ability to adapt to a fast-paced work environment. The Manager I role is non-exempt under the Fair Labor Standards Act and typically reports to the General Manager, Director of Operations, or a Multi-Unit Manager II.

The hourly wage for this role ranges from $20.87 to $24.25, reflecting the level of responsibility and skill required to excel in this role. The company offers an impressive benefits package including health, dental, and vision insurance, paid time off, holiday pay, meal and transportation benefits, a 401(k) retirement plan with company match, company-paid life insurance, tuition reimbursement, employee assistance programs, training and career growth opportunities, and a referral bonus program. HMSHost emphasizes equal opportunity employment and maintains a drug-free workplace environment. If you are a motivated, customer-focused leader eager to advance your hospitality career, this position at HMSHost is an excellent opportunity to grow and succeed in a supportive and rewarding setting.