Shift Manager I

HMSHost is a renowned global hospitality company dedicated to delivering exceptional service experiences to travelers and guests. With a strong presence in airports and travel venues worldwide, HMSHost combines extensive resources, comprehensive training programs, and abundant advancement opportunities to empower individuals seeking to build meaningful careers in the hospitality sector. At the heart of HMSHost's culture is an unwavering commitment to engagement, inclusivity, and appreciation, which fosters a supportive work environment where associates are encouraged to be their best. The company not only emphasizes competitive wages and attractive benefits but also prioritizes recognition for employees who contribute to its success. This vibrant culture makes HMSHost a distinguished leader in the fast-paced hospitality industry, where adaptability and a passion for guest satisfaction are paramount.

The Manager I (MGRI) position at HMSHost plays a crucial role in supporting branch management with the tactical execution of quick-service restaurant (QSR) or similar food service operations. This role ensures that the restaurant maintains high standards of cleanliness, readiness for business, and operational efficiency. The Manager I is responsible for daily operational procedures including opening, closing, and maintaining overall restaurant standards. The position requires close supervision of associates across specified restaurants or points of sale, with responsibilities that include scheduling, assigning tasks, and ensuring compliance with company policies and health and safety standards. As part of the management team, the MGRI assists in hiring processes, recommends personnel status changes such as promotions or terminations, and ensures that all team members receive mandated rest and meal breaks. Maintaining equipment functionality, overseeing cash handling procedures, and ensuring inventory accuracy are further critical aspects of this role. HMSHost values managers who act as coaches, motivating their teams to deliver great results while fostering a positive and fun work environment. The MGRI reports to senior management such as the General Manager or Director of Operations and works varied, rotating shifts to align with peak operational hours and business needs. This non-exempt position is ideal for candidates with a minimum of two years of experience in food and beverage, cash handling, and customer service, complemented by at least six months of supervisory experience in a restaurant or production kitchen setting. Enthusiastic individuals who thrive in dynamic, fast-paced environments and embody a team-oriented mindset will find that HMSHost offers the perfect platform to grow their careers and make a tangible impact within a global company dedicated to hospitality excellence.