Shift Manager I

HMSHost is a global hospitality company renowned for its dedication to service excellence in the quick service restaurant (QSR) and food and beverage industry. With a strong presence in high-traffic travel venues such as airports and travel plazas, HMSHost provides a dynamic workplace where growth, advancement, and professional development are fostered. The company prides itself on its culture of engagement, appreciation, inclusion, and supports its workforce by providing competitive wages, robust benefits, and recognition for outstanding performance. As a leader in the hospitality sector, HMSHost empowers its managers to be coach-like figures who motivate teams to deliver exceptional guest experiences while contributing positively to the company’s mission and values. The organization encourages positive energy, teamwork, and a passion for serving others as essential qualities for success within its ranks.

The Manager I position at HMSHost is a pivotal role responsible for assisting branch management in the operational execution of QSR or similar restaurant management activities. This role is crucial to ensuring the restaurant is always clean, staffed, ready for business, and operates according to the highest operational standards. The Manager I works under the guidance of the General Manager, Director of Operations, or an intermediate Food and Beverage Multi-Unit Manager II and plays an integral part in daily restaurant operations through the tactical oversight of associates and adherence to company policies and procedures.

The Manager I's responsibilities extend to performing opening, daily, and closing checklists and procedures to maintain operational consistency. They assist in supervising associates during various shifts, ensuring compliance with labor regulations such as mandated rest breaks and meal periods, and uphold health, safety, and hygiene standards in line with federal, state, and local sanitary guidelines including HACCP standards. Managers are involved in the hiring process providing recommendations regarding termination, advancement, as well as employee status changes. The role also requires active participation in scheduling, ensuring shifts are fully covered, and maintaining proper display standards and equipment functionality.

Working hours for this non-exempt position vary and include shifts during busy periods, openings, and closings to appropriately monitor activities and associate performance in the restaurant environment. HMSHost emphasizes the importance of leadership with integrity and reliability, as the Manager I must balance operational demands with the well-being and development of the team. With a pay rate ranging from $21.25 to $24.70 per hour, this role offers a competitive wage commensurate with experience and skillset.