Shift Manager I

Manchester, NH, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $19.63 - $23.99

Work Schedule

Rotating Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Holiday pay

meal benefits

transportation benefits

401(k) retirement plan with company match

Life insurance

Tuition Reimbursement

Employee assistance program

training and career growth opportunities

Referral program

Job Description

HMSHost is a global hospitality company dedicated to providing excellent service and creating memorable experiences for travelers around the world. With extensive resources, comprehensive training, and clear pathways for career advancement, HMSHost stands out as a leader in the airport and travel hospitality industry. They specialize in food and beverage, retail, and other hospitality services at airports, offering their employees a unique opportunity to grow within a dynamic and fast-paced environment.

Working at HMSHost means being part of a culture centered on engagement, appreciation, and inclusion. The company values its associates and managers, promoting a work atmosphere where everyone fee...

Job Requirements

Ability to work shifts during various operating days and hours each week
ability to work during opening shifts, busy day parts, and closing shifts to monitor restaurant associates’ work activities
strong knowledge of federal, state, and local sanitary, safety, and health standards
compliance with HACCP standards
ability to communicate effectively
supervisory or lead experience in a restaurant or food service environment
capability to handle cash transactions securely

Job Qualifications

Minimum of 2 years food and beverage, cash handling, and customer service experience
minimum of 6 months supervisory or lead experience in a restaurant or production kitchen
ability to speak, read and comprehend instructions, short correspondence, and policy documents
ability to converse comfortably with customers
knowledge of all applicable federal, state, and local sanitary, safety, and health standards
knowledge of all procedures and protocols to comply with HACCP standards

Job Duties

Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
assists the AGM/GM in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
participates in the interview process, provides input in hiring, recommends termination, advancement, promotion or any other status change to the GM for associates within the unit
assigns work tasks and activities, participates in preparing schedules, and ensures that all shifts are covered
actively ensures all associates take all mandated rest breaks and meal periods
ensures display areas are appropriately clean, stocked, and visually appealing
ensures all equipment is in good working order
operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times
monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM
understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety
places orders for individual units, receives goods, processes invoices
ensures that the company has most current contact information for all associates working in the restaurant