Shift Manager I

HMSHost is a global hospitality company renowned for its commitment to service excellence and its dynamic work environment. As a leader in the food and beverage industry, HMSHost operates across numerous locations worldwide, primarily serving travelers at airports, landmarks, and various transit points. The company prides itself on providing robust training, advancement opportunities, and competitive wages to foster a culture of engagement, appreciation, and inclusion. HMSHost is dedicated to supporting its associates through comprehensive benefits, recognition programs, and a workplace culture that encourages being the best version of oneself while promoting fun and meaningful work experiences.

The role available is that of a Manager I (MGRI), a pivotal position within HMSHost’s restaurant operations. This is a non-exempt position under the Fair Labor Standards Act, typically reporting to the General Manager, Director of Operations, or a Multi Unit Manager. The hourly wage ranges from $22.78 to $27.84, reflecting the company’s commitment to competitive compensation. The Manager I is responsible for assisting branch management in ensuring restaurants operate smoothly, maintain high operational standards, and deliver exceptional customer service within a fast-paced, quick-service restaurant (QSR) or similar environment.

This role involves hands-on management duties, including overseeing restaurant cleanliness, staffing, and readiness for business each day. The Manager I supports daily operational tasks such as completing opening, daily, and closing procedures, supervising associates, managing schedules, and ensuring shifts are adequately staffed. The position requires active participation in hiring, training, and development processes and recommending personnel changes when necessary. Managers must ensure that associates adhere to mandated breaks and that all display areas are visually appealing, clean, and fully stocked.

Additionally, the Manager I plays a crucial role in maintaining safety and compliance standards. This includes monitoring wellness and safety procedures, reporting safety issues, and performing health and safety responsibilities as outlined in the Manager’s Guide to Associate Health and Safety. Financial responsibilities include operating the cash register, voiding transactions according to company policies, and maintaining cash security at all times. Inventory duties such as placing orders, receiving goods, and processing invoices are also key components of this position.

HMSHost values manager-coaches who are passionate about service, open to new ideas, adaptable to the business's fast pace, and dedicated to supporting team members and customers alike. This role requires the ability to work varied and rotating schedules, including opening, busy day parts, and closing shifts, to ensure comprehensive operational oversight. The ideal candidate will have a minimum of two years of experience in food and beverage, cash handling, and customer service, along with at least six months of supervisory or lead experience in a restaurant or production kitchen. Effective communication skills and knowledge of federal, state, and local safety and health standards, including HACCP compliance, are essential.

At HMSHost, success is driven by great people, strong teams, and a culture that blends professionalism with a fun, inclusive atmosphere. If you thrive in a fast-paced environment, have a positive energy, and a passion for serving others, this Manager I position offers an excellent opportunity to grow your career within a respected global hospitality company. The company also offers comprehensive benefits, including health, dental, and vision insurance, generous paid time off, holiday pay, meal and transportation benefits, a 401(k) retirement plan with company match, life insurance, tuition reimbursement, employee assistance programs, training, and referral bonuses. HMSHost is an Equal Opportunity Employer dedicated to creating a diverse and supportive workplace where all team members can succeed and feel valued.