Shift Manager I

Apex, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $18.62 - $22.76

Work Schedule

Rotating Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Holiday pay

meal benefits

transportation benefits

401(k) retirement plan with company match

Company paid life insurance

Tuition Reimbursement

Employee assistance program

training and career growth opportunities

Referral program

Job Description

HMSHost is a global hospitality company renowned for delivering exceptional service at travel venues worldwide. Specializing in food and beverage operations primarily within airports, rest stops, and other travel hubs, HMSHost combines vast resources, extensive training programs, and ample advancement opportunities to help employees achieve their career goals. The company prides itself on fostering a culture of engagement, appreciation, caring, and inclusion, which creates a positive and supportive environment for all associates. HMSHost managers act as coaches — guiding their teams toward success while ensuring a fun work atmosphere and making a meaningful impact daily. The company emphasizes reliability, integrity,...

Job Requirements

Ability to work shifts during various operating days and hours each week including opening, busy day parts, and closing
Knowledge of all applicable federal, state, and local sanitary, safety, and health standards
Knowledge of all procedures and protocols to comply with HACCP standards
Ability to work varied and rotating schedule
Ability to monitor restaurant associates’ work activities during different days and times
Ability to follow company cash handling policies and procedures
Ability to maintain proper security of cash at all times

Job Qualifications

Minimum of 2 years food and beverage experience
Minimum of 2 years cash handling experience
Minimum of 2 years customer service experience
Minimum of 6 months supervisory or lead experience in a restaurant or production kitchen
Ability to speak, read and comprehend instructions, short correspondence, and policy documents
Ability to converse comfortably with customers

Job Duties

Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
Assists the AGM/GM in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
Participates in the interview process, provides input in hiring, recommends termination, advancement, promotion or any other status change to the GM for associates within the unit
Assigns work tasks and activities, participates in preparing schedules, and ensures that all shifts are covered
Actively ensures all associates take all mandated rest breaks and meal periods
Ensures display areas are appropriately clean, stocked, and visually appealing
Ensures all equipment is in good working order
Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times
Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM
Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety
Places orders for individual units, receives goods, processes invoices
Ensures that the company has most current contact information for all associates working in the restaurant