Shift Manager I

HMSHost is a leading provider of food and beverage services in travel venues such as airports and highways, delivering a dynamic restaurant management experience. With a commitment to quality customer service and operational excellence, HMSHost operates a wide range of quick service and casual dining establishments across the globe. The company prides itself on fostering a supportive work environment where employees have opportunities for growth, training, and career advancement. Known for prioritizing employee welfare, HMSHost offers comprehensive benefits that include health, dental, vision insurance, generous paid time off, and retirement plans, making it an attractive employer in the hospitality industry. They are actively seeking motivated individuals to join their leadership team as Manager I to ensure smooth and efficient restaurant operations.

The role of Manager I (MGRI) at HMSHost is designed to assist Branch management in the tactical execution of Quick Service Restaurant (QSR) or similar restaurant operations. This position plays a vital role in maintaining high standards of cleanliness, staffing, and operational readiness, ensuring each restaurant offering meets the company’s established standards and customer expectations. The MGRI position involves responsibilities such as completing daily operational checklists, overseeing associate activities, participating in hiring and performance management, and managing inventory and ordering processes. The Manager I applies company policies and procedures to make informed decisions, supervises cash handling and safety compliance, and supports the leadership in creating a productive and positive work environment.

As a non-exempt role reporting typically to the General Manager or Director of Operations, the Manager I must be adaptable in scheduling, working varied and rotating shifts including openings, busy periods, and closings. The position requires at least two years of experience in food and beverage along with cash handling and customer service, and at least six months of supervisory experience within a restaurant or kitchen environment. Strong communication skills, the ability to comprehend written policies, and the capacity to interact effectively with customers and staff are essential. This role offers a rewarding career path with opportunities to grow within HMSHost’s extensive network of hospitality locations.

Joining HMSHost means becoming part of a company that values diversity, equal opportunity, and a drug-free workplace, committed to upholding the highest standards of employee rights and workplace safety. Candidates seeking a challenging and engaging leadership role in a fast-paced hospitality environment will find the Manager I position at HMSHost a perfect fit for their career aspirations.