Shift Manager I 1

HMSHost is a global hospitality company renowned for its commitment to outstanding customer service within the quick-service restaurant (QSR) and travel dining sectors. With a vast presence in airports, travel plazas, and entertainment venues, HMSHost combines the resources and scale of a major corporation with an unwavering focus on delivering exceptional experiences to travelers and guests worldwide. The company is a dynamic workplace offering extensive training, career advancement opportunities, and a culture of engagement where inclusiveness, appreciation, and high performance are deeply valued. Employees at HMSHost are supported through competitive wages and comprehensive benefits, cultivating an environment that encourages employees to bring their best selves to work every day.

The Manager I role at HMSHost is integral to ensuring the smooth operation of restaurant locations, focusing on tactical execution and operational excellence. This position is designed to assist branch management in overseeing the daily activities of quick-service restaurants or similar food service establishments, ensuring establishments are clean, well-staffed, and operating to the highest standards. Manager I professionals play a pivotal role in driving team performance and customer satisfaction by managing associates and resources effectively. They obey company policies and procedures, continuing the company’s legacy of consistency and quality. This role requires someone who is organized, attentive to detail, and capable of supervising teams across various operational shifts including opening, busy day parts, and closing.

Typical duties involve completing daily opening and closing checklists, managing staff schedules and tasks, and monitoring compliance with all safety, health, and sanitation standards including HACCP protocols. The Manager I directly supports recruitment activities by participating in interviews, providing input on hiring decisions, recommending employee status changes, and fostering an excellent work environment by ensuring all associates take required rest breaks and meal periods. A key aspect of the role involves maintaining the visual appeal and cleanliness of the restaurant, managing inventory orders, verifying deliveries and processing invoices, and ensuring that equipment functions properly to streamline operations.

Cash handling responsibilities are included, requiring the Manager I to operate registers and void transactions in strict adherence to company cash handling policies to maintain security and accuracy. Safety is paramount at HMSHost; therefore, the Manager I is tasked with reinforcing wellness and safety procedures amongst the team and promptly reporting any concerns to senior management, abiding by health and safety guidelines documented in the Manager’s Guide to Associate Health and Safety.

This role is classified as non-exempt under the Fair Labor Standards Act, and typically reports to the General Manager, Director of Operations, or a multi-unit manager. It demands flexibility in scheduling to meet operational needs across different days and times, including early mornings, peak periods, and closing hours. A successful candidate brings at least two years of experience in food and beverage service with cash handling and customer service skills, complemented by at least six months in a supervisory or lead role within a restaurant or production kitchen environment. Strong communication skills are essential to interpreting policy documents and engaging with both customers and team members effectively.

HMSHost offers a competitive hourly wage ranging from $20.21 to $23.49, along with an impressive benefits package designed to promote the health, well-being, and growth of its employees. Benefits include health, dental and vision insurance, generous paid time off, holiday pay, meal and transportation benefits, a 401(k) retirement plan with company match, company-paid life insurance, tuition reimbursement, employee assistance programs, and opportunities for training and career advancement. Employees also have access to a referral program that rewards recommending friends for positions, further emphasizing the company’s dedication to cultivation of a supportive and thriving workplace.

At HMSHost, managers are more than just supervisors; they are coach-leaders fostering a positive workplace atmosphere while driving operational success. The company encourages a passion for hospitality, openness to diverse perspectives, and adaptability to the fast-moving pace of the travel industry. If you are enthusiastic, driven, enjoy teamwork, and are ready to contribute to a meaningful and rewarding career in hospitality management, HMSHost invites you to join their team where every day brings new opportunities to learn, grow, and make a difference.