
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $17.00 - $19.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
flexible schedule
Tips
Career development opportunities
Job Description
Dave's Hot Chicken is a fast-growing restaurant chain known for its bold flavors and commitment to providing a high-quality dining experience. Specializing in Nashville-style hot chicken, the brand prides itself on a unique menu, vibrant atmospherics, and a strong culture focused on teamwork and guest satisfaction. Dave's Hot Chicken is dedicated to delivering excellent service in a fast-paced, dynamic environment where employees can grow professionally and contribute to a thriving hospitality business. With a focus on operational excellence, they support the professional development of their team members and emphasize accountability, communication, and customer engagement.
The Shift Manager role at Dave's Hot Chicken is an exciting leadership opportunity for individuals who are passionate about delivering exceptional customer service and managing restaurant operations efficiently. This position offers a competitive hourly wage of $17 to $19 per hour plus tips, reflecting the importance of the role in maintaining service standards and operational readiness. As a Shift Manager, you will be responsible for overseeing all restaurant activities during your shift, including supervising Team Members, managing shift schedules, and ensuring compliance with safety and quality policies. You will act as a bridge between the restaurant management team and staff, ensuring that business objectives are met and that all team members perform their duties to standards.
Your role involves leading by example, greeting guests warmly, and ensuring their dining experience is positive from start to finish. You will handle operational tasks such as balancing cash drawers, managing inventory control, and maintaining restaurant cleanliness. Furthermore, you will be involved in staff training and development, ensuring that new and existing employees are well-prepared to perform their roles. This position requires strong organizational and communication skills, the ability to delegate tasks effectively, and a commitment to fostering a collaborative and productive work environment. You must be able to work flexible hours, including nights, weekends, and holidays, standing for extended periods in a fast-paced setting.
Overall, this leadership role is suited for motivated individuals who are keen to advance their careers in restaurant management. The Shift Manager position provides an opportunity to gain valuable experience in operational oversight, team leadership, and customer service while working with a vibrant and supportive team. The role demands high energy, a positive attitude, and a dedication to guest satisfaction, making it ideal for persons eager to contribute meaningfully to the success of a popular and growing restaurant brand.
The Shift Manager role at Dave's Hot Chicken is an exciting leadership opportunity for individuals who are passionate about delivering exceptional customer service and managing restaurant operations efficiently. This position offers a competitive hourly wage of $17 to $19 per hour plus tips, reflecting the importance of the role in maintaining service standards and operational readiness. As a Shift Manager, you will be responsible for overseeing all restaurant activities during your shift, including supervising Team Members, managing shift schedules, and ensuring compliance with safety and quality policies. You will act as a bridge between the restaurant management team and staff, ensuring that business objectives are met and that all team members perform their duties to standards.
Your role involves leading by example, greeting guests warmly, and ensuring their dining experience is positive from start to finish. You will handle operational tasks such as balancing cash drawers, managing inventory control, and maintaining restaurant cleanliness. Furthermore, you will be involved in staff training and development, ensuring that new and existing employees are well-prepared to perform their roles. This position requires strong organizational and communication skills, the ability to delegate tasks effectively, and a commitment to fostering a collaborative and productive work environment. You must be able to work flexible hours, including nights, weekends, and holidays, standing for extended periods in a fast-paced setting.
Overall, this leadership role is suited for motivated individuals who are keen to advance their careers in restaurant management. The Shift Manager position provides an opportunity to gain valuable experience in operational oversight, team leadership, and customer service while working with a vibrant and supportive team. The role demands high energy, a positive attitude, and a dedication to guest satisfaction, making it ideal for persons eager to contribute meaningfully to the success of a popular and growing restaurant brand.
Job Requirements
- Current student or high school diploma/GED preferred
- must be at least 18 years old
- fluent in English
- certified in all stations following the DHC Training Program
- flexibility to work nights, weekends, and holidays
- ability to stand for long periods and work in a fast-paced environment
- positive attitude
- commitment to guest satisfaction
- effective communication with co-workers and management
- reliable transportation, driver’s license, and proof of insurance
- telephone or reliable method to communicate with supervisor and co-workers
- willing and able to work flexible hours including opening and closing shifts
- ability to delegate tasks
- excellent time management, organizational and planning skills
- strong people and guest service skills
- able to stand for long periods, bend and stoop, work around heat and close quarters
- able to lift 50-75 lbs comfortably
Job Qualifications
- Current student or high school diploma/GED preferred
- must be at least 18 years old and fluent in English
- certified in all stations following the DHC Training Program
- effective communicator with co-workers and management
- strong leadership and team supervision skills
- ability to train new team members
- excellent organizational and time management abilities
- positive attitude and strong guest service focus
- ability to follow company policies and procedures
- ability to manage cash and perform administrative tasks
- physical ability to stand, bend, and lift 50-75 lbs
- demonstrate problem-solving and initiative skills
Job Duties
- Supervise fellow coworkers while they work
- monitor performance and ensure compliance with company and safety policies
- delegate tasks appropriately
- follow the steps outlined in the DHC Training Program to learn and train new skills, duties, and responsibilities
- communicate to immediate supervisor when additional training guidance is needed
- conduct required Ops Walks and Q&A checks to correct areas of opportunity
- organize shift schedules and monitor attendance, tardiness, and time off
- assign duties to employees based on roles and skills
- greet guests and serve food and beverages with a positive attitude
- ensure team members work together to prepare menu items following cooking instructions and safety procedures
- use kitchen machinery such as ice cream dispensers, fryers, and warmers
- ensure restaurant cleanliness by delegating clearing tables, sweeping floors, washing and sanitizing utensils, and servicing restrooms
- handle guests’ concerns and complaints professionally
- maintain a neat and tidy appearance following uniform policy
- provide direction, supervision, and feedback to maintain productivity and morale
- communicate team member performance to management and address issues
- train new and current team members
- balance cash drawers and prepare cash deposits
- enforce rules and directions from management
- plan and implement daily operational routines and activities
- complete administrative duties and paperwork
- supervise closing and opening activities
- establish an environment of trust for open communication
- role model positive business and personnel practices
- ensure all abide by company policies
- follow guidelines for food and cash controls and cost control
- support restaurant management goals and directives
- contribute to restaurant’s success by accomplishing expected work on each shift
- communicate effectively to resolve interpersonal issues
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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