Shift Manager - Beverage

Las Vegas, NV, USA|Onsite

Job Overview

Work Schedule

Rotating Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Employee assistance program

Career development opportunities

Job Description

The Venetian Resort Hotel & Casino is a renowned luxury resort located in Las Vegas, Nevada, known for its sophisticated and elegant atmosphere blending Italian-inspired architecture with modern amenities. As a premier destination, The Venetian Resort offers an extensive range of services including hotel accommodations, exquisite dining options, entertainment venues, and a vibrant casino floor. The resort’s mission is to provide guests with an exceptional experience marked by outstanding service, memorable moments, and attention to detail in every interaction, making it a top choice for visitors from around the world. Employing a diverse team dedicated to excellence, The Venetian creates a dynamic workplace where employees are encouraged to grow and contribute to the company’s renowned hospitality standards. This environment fosters collaboration, respect, and a commitment to delivering world-class guest services in a premier luxury resort setting.

The position of Beverage Shift Manager is a critical leadership role within the resort’s beverage department, tasked with overseeing daily operations across multiple venues including bars, lounges, theaters, and casino service areas. This role ensures the highest standards of service are met, managing team members and guest interactions while aligning with company policies, health and safety guidelines, and regulatory requirements. The Beverage Shift Manager is responsible for maintaining operational efficiency, excellent guest satisfaction, and team development. This role requires strong communication skills, leadership abilities, and expertise in beverage service operations within a fast-paced casino environment. Setting the tone for guest experiences, the manager supervises staff, handles scheduling, inventory, and quality control, all while fostering a positive and professional work atmosphere. This full-time role demands flexibility for varied shifts including nights, weekends, and holidays and offers competitive compensation reflective of the responsibilities and the high level of service expected. Candidates will benefit from joining a prestigious organization recognized for luxury and guest satisfaction, where career advancement and comprehensive training are prioritized.

Job Requirements

21 years of age
proof of authorization/eligibility to work in the united states
high school diploma or equivalent
ability to obtain and maintain health card, tam card, non-gaming card, and any other certification or license required by law or policy
2 years of experience managing shifts in beverage department required prior experience managing multiple locations preferred
strong knowledge of drink recipes, mixology and bar operations
knowledge of proper beverage service and sanitation required
fluency in english both verbal and non-verbal and bilingual in spanish preferred
ability to compute basic mathematical calculations
must possess interpersonal skills with focused attention to guest needs
proficiency in pos systems and basic computer applications e.g. microsoft office
must be able to assist with the process of setting up and breaking down bars
strong interpersonal skills with the ability to communicate effectively with guests and other team members of different backgrounds and levels of experience
must be flexible with schedule and be able to work varied shifts including overnights, weekends and holidays
willingness to work extended hours when needed

Job Qualifications

Must be 21 years of age
Proof of authorization/eligibility to work in the United States
High school diploma or equivalent
Ability to obtain and maintain health card, TAM card, non-gaming card, and any other required certifications or licenses
Minimum 2 years of experience managing shifts in beverage department with prior experience managing multiple locations preferred
Strong knowledge of drink recipes, mixology, and bar operations
Knowledge of proper beverage service and sanitation
Fluency in English verbal and non-verbal
Bilingual in Spanish preferred
Ability to compute basic mathematical calculations
Proficiency in POS systems and basic computer applications such as Microsoft Office
Strong interpersonal skills with the ability to communicate effectively with guests and team members of diverse backgrounds
Must be flexible with schedule and able to work varied shifts including overnights, weekends, and holidays
Willingness to work extended hours when needed

Job Duties

Oversee day-to-day beverage operations throughout The Venetian Resort casino ensuring all team members perform duties in accordance with department standards while delivering exceptional guest service
Guide, execute, and uphold a service and management approach that provides direction to the team
Supervise beverage operations in casino bars, lounges, service wells, theater bars, and gaming floor including management of lounge reservations, banquet event orders, and related functions
Ensure high levels of guest satisfaction by maintaining exceptional service standards and promptly addressing guest issues
Monitor team member performance and provide in-the-moment coaching to meet department standards
Prioritize team productivity and consistently achieve departmental objectives through effective monitoring and reviews
Maintain a consistent presence in bars and lounges to ensure operational efficiency and proper staffing
Maintain thorough knowledge of menu items, liquor brands, wines, beers, and non-alcoholic selections
Demonstrate a positive and encouraging attitude in the workplace
Actively participate in management meetings and communicate effectively to follow through on tasks and deadlines
Conduct routine inspections to ensure team members are trained on service standards and provide coaching and counseling as needed
Deliver performance feedback and handle disciplinary issues per company policies
Enhance team skills to improve departmental efficiency while managing resources and minimizing costs
Adhere to and execute departmental policies and standard operating procedures (SOPs)
Manage and resolve concerns raised by team members and guests professionally and promptly
Inspect each bar daily to ensure proper ambiance, staffing levels, and sanitation
Communicate and collaborate professionally with other departments such as Security, Gaming, and Facilities to ensure seamless service
Assist with ordering, receiving, and inventory control of beverage products and supplies
Recruit and train new department team members
Act as a financial steward ensuring accurate orders, recipe execution, appropriate staffing, and reduce risk of theft or fraud
Maintain flexibility in scheduling to support 24/7 operation demands
Uphold grooming and appearance standards for all team members throughout shifts
Embody and uphold the core values of The Venetian Resort Hotel & Casino
Maintain comprehensive knowledge of hotel services, amenities, and local attractions for guest inquiries
Ensure strict compliance with state liquor laws related to serving minors, intoxicated individuals, and impaired driving prevention
Emphasize safety as an essential job function
Maintain consistent and regular attendance
Perform other related duties as assigned