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Shift Manager (Auntie Anne's Northtown Mall - Blaine, MN)
Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $15.00 - $17.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) retirement plan
Career development opportunities
flexible scheduling
Job Description
We are a premier franchisee of GoTo Foods, the franchisor for well-known brands such as Auntie Anne's, Carvel, Cinnabon, and Jamba Juice, with locations spread across the United States. Our company prides itself on delivering quality and consistency with every guest experience. As a leading operator in the food service industry, we uphold the highest standards caring for both our customers and employees. By joining our team, you become part of a dynamic environment rich in opportunity for career growth and professional development within a supportive and inclusive workplace.
The Shift Supervisor position is a vital leadership role tasked ... Show More
The Shift Supervisor position is a vital leadership role tasked ... Show More
Job Requirements
- Reliable transportation
- Must be 18 years or older
- Current ServSafe certification required
- If certification is not current, must pass ServSafe certification within 30 days of employment
- Food Handler Permit as required by local laws
- Compliance with all local Health Department requirements
- Ability to lift 50+ pounds
- Ability to work in a fast-paced, highly stressed environment
- Prolonged standing, walking, squatting, bending, and repetitive hand/arm motions
- Occasional long hours within state and federal applicable laws
- Minimum age to operate oven is 16 years old
- Minimum age to operate mixer is 18 years old
- Availability to work nights, weekends, and holidays.
Job Qualifications
- Must be 18 years old or older
- 6 months to 2 years of experience in retail management, food service industry, or equivalent retail experience
- Current food handler certification, or ability to obtain certification within the first 30 days as required by local law
- Basic math and basic reading skills, including simple addition, multiplication, and subtraction
- Ability to use and operate a calculator accurately
- Attention to detail
- Display the ability to develop skills in leadership, coaching others respectfully and professionally
- Stronger guest focus with excellent people skills
- including a positive can-do attitude, and a teachable spirit
- Availability to work shifts, including nights, weekends, and holidays
- Compliance with all health and sanitation laws and regulations
- Experience in computers, smart phones, iPads, retail handhelds, and POS systems preferred
- General knowledge and understanding of the food industry or retail operations preferred, but not required.
Job Duties
- Perform all the Team Member’s responsibilities such as preparing dough and other Jamba Juice products
- Prepare specialty pretzels or other brand products for Cinnabon and Auntie Anne’s
- Insert, rotate, and remove pretzel/Cinnabon trays
- monitor ovens for correct baking time and product color
- Dip, drain, and fill pretzels/cinnamon in the warmer/hot plate
- Prepare drinks and bag orders using appropriate health and safety measures
- Direct and coordinate the activities of Team Members
- coordinate their meal breaks and breaks per state and federal law
- Maintain a calm demeanor during periods of high volume or unusual events to keep the store operating up to standards and to set a positive example for the team
- In the event of call-offs, no-shows, etc., contact the Store Manager or Assistant Manager, as directed, and recommend a solution to secure a replacement for the shift
- Monitor product quality and adherence to proper operating procedures
- complaints, as required
- Ensure guest service and a positive guest experience
- Address, respond to, and resolve guests’ needs, questions, and complaints, as required
- Assure that all opening/closing procedures are performed, including all daily and scheduled, periodic (weekly, monthly if applicable) maintenance and cleaning procedures
- Responsible for store funds during shift assigned
- Access to bottom safe to issue and replace shift drawers/till and access to “to make change”
- Run register reports, complete Daily Cash Reports, and hourly reading sheets
- If closing, complete the Sales Log report
- Follow all cash management and cash register policies and ensure proper cash management practices are followed
- Complies with all Auntie Anne’s/Cinnabon and Fresh Dining Concepts, LLC policies/procedures including relevant federal and state regulations, e.g., safety and environmental standards, OSHA, EPA, Right to Know, EEO, ADA, etc.
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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