Shift Manager

HMSHost is a leading global hospitality company dedicated to delivering exceptional service and memorable experiences for travelers. With a significant presence in airports and travel venues worldwide, HMSHost is recognized for its commitment to excellence in customer service, operational efficiency, and career development opportunities. The company prides itself on fostering a culture of engagement, appreciation, and inclusion, ensuring that every associate feels valued and supported. HMSHost offers competitive wages, comprehensive benefits, and robust training programs that empower employees to achieve their career goals and grow within the organization. As an equal opportunity employer, HMSHost embraces diversity and ensures a safe, respectful, and inclusive workplace for all team members, including minority groups, women, veterans, and individuals with disabilities. The company strictly adheres to anti-discrimination laws and promotes a drug-free work environment.

The role of Manager I (MGRI) at HMSHost is a pivotal position within the fast-paced quick-service restaurant (QSR) management operations. This role entails assisting branch management in the tactical execution of daily restaurant operations, ensuring the establishment is clean, well-stocked, staffed, and operating at the highest standards. As a Manager I, you will work closely with the Assistant General Manager (AGM) and General Manager (GM) to oversee the day-to-day activities of associates, manage shift schedules, and maintain smooth operational flow. Your responsibilities will include completing opening, daily, and closing procedures according to company policies, supervising associates, participating in hiring decisions, and addressing associate performance and advancement in collaboration with the GM. This role requires a hands-on approach to ensure all food safety, health standards, and wellness protocols are strictly enforced in line with HACCP standards and company policies. Additionally, the Manager I handles cash registers, monitors security of cash handling operations, oversees inventory and order processing, and ensures that the restaurant environment meets the visual and cleanliness standards that HMSHost is known for.

The Manager I position operates as a non-exempt role under the Fair Labor Standards Act and demands flexibility in working varied and rotating shifts, including opening, busy periods, and closing times. This scheduling ensures that a manager is always present to guide and support associates during critical operation phases. HMSHost values managers who act as coaches and role models, demonstrating reliability, integrity, and a passion for delivering outstanding service. The ideal candidate is a team player who thrives in a fast-paced setting, values continuous learning and development, and enjoys creating a positive and engaging work atmosphere. Earning between $21.64 and $26.44 per hour, this role offers not only a competitive salary but also the opportunity to join a reputable organization committed to professional growth and employee satisfaction. Join HMSHost and become part of a vibrant team focused on making every guest experience exceptional while fostering your own career development in the hospitality industry.