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Shift Manager

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $13.50 - $17.25
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Work Schedule

Flexible
Day Shifts
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Benefits

competitive pay
Free bachelor's degree and scholarship programs
Free Meals
flexible schedules
vacation pay and additional paid time off
medical benefits
401k Retirement Plan
Health and wellness programs
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Job Description

Taco Bell is a renowned fast-food restaurant chain known for its innovative Mexican-inspired menu and vibrant dining experience. As a global brand, Taco Bell emphasizes delivering high-quality service and unique flavors to millions of customers each year. The company prioritizes creating an inclusive and dynamic work environment where team members can thrive and develop their skills. Taco Bell's commitment to community involvement, sustainability, and employee growth makes it a desirable place to build a career in the hospitality and foodservice industry.

The role of Shift Lead at Taco Bell is a pivotal position that blends leadership, operational expertise, and customer service. As a Shift Lead, you will take charge during your shifts, ensuring that team members perform efficiently and customers receive exceptional service according to Taco Bell's high standards. This role demands energy, passion, and a proactive attitude to motivate the team and achieve business objectives. You will act as a bridge between the management team and employees, assisting with training, conflict resolution, and maintaining workplace standards.

Being a Shift Lead involves direct interaction with guests and team members, requiring you to resolve customer concerns promptly and maintain a positive environment. Your responsibilities include overseeing food safety, order accuracy, and cleanliness, all crucial to delivering the best guest experience. Additionally, you will contribute to business initiatives such as inventory management, cash control, and labor scheduling, helping the General Manager sustain profitability and operational excellence.

This position is ideal for individuals with prior experience in restaurant or retail settings who are ready to expand their leadership skills. It offers competitive pay and opportunities for growth within Taco Bell's extensive restaurant network. The job is fast-paced and requires strong communication and organizational abilities, as well as physical dexterity to handle daily tasks. Taco Bell supports its employees with benefits like free bachelor's degree programs, flexible scheduling, paid time off, medical benefits, and wellness programs, making it a rewarding career choice. If you thrive in a team-oriented environment and are passionate about delivering excellent customer service while leading a team, the Shift Lead position at Taco Bell offers a fulfilling path to success.

Job Requirements

  • At least 18 years of age
  • Accessibility to dependable and reliable transportation
  • Physical dexterity required (the ability to move up to 45 lbs from one area to another)
  • Attendance and punctuality a must
  • Operating of cash register as needed and making change for other cashiers
  • Adheres to cash, security, inventory, and labor policies
  • Maintains customer satisfaction and adheres to health and safety standards

Job Qualifications

  • 1 year of restaurant/retail experience, with 3 months shift lead experience preferred
  • Excellent communication skills
  • Strong management and leadership skills
  • Organizational skills
  • Ability to promote and champion company culture and values
  • Ability to provide constructive feedback to team members
  • Commitment to equity, inclusion, and belonging
  • Basic math skills

Job Duties

  • Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs
  • Oversee Team Members' completion of Shift Excellence tasks and maintain clean, neat appearances
  • Ensure food safety, quality, and accuracy of orders
  • Resolve customer complaints quickly, maintaining positive customer relations
  • Provide regular feedback to the GM on Team Member performance
  • Offer ongoing constructive and positive feedback to Team Members
  • Actively participate in training Team Members
  • Handle conflicts constructively and work with the GM to achieve resolution
  • Assist the GM in screening Team Member candidates
  • Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor
  • Oversee proper product preparation, rotation, portioning, cooking, and holding times
  • Assist the GM with facility maintenance and ensure health and safety standards are always followed

Job Criteria

Experience

Mid Level (3-7 years)


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