Shift Manager

Fresh Dining Concepts is a distinguished franchisee operating under ToGo Foods, the franchisor for renowned brands such as Auntie Anne's, Carvel, Cinnabon, and Jamba Juice. With an extensive presence across the United States, Fresh Dining Concepts has established itself as a leader in the fast-casual dining industry, focusing on delivering delicious and quality food products combined with exceptional guest experiences. The company is known for its strong commitment to operational excellence and maintaining the unique brand standards of each franchise it represents, ensuring a consistent and superior customer experience at every location.

Fresh Dining Concepts is currently seeking to expand its amazing team by hiring an enthusiastic and dedicated Shift Manager. This is a critical leadership role within the store environment, responsible for overseeing daily operations during assigned shifts, especially in the absence of the General Manager, Assistant Manager, or Store Manager. The Shift Manager plays a vital role in ensuring that all aspects of store operations run smoothly, from product preparation and presentation to maintaining store cleanliness and equipment. In this role, you will supervise team members, delegate tasks, and uphold the brand's core values to deliver outstanding guest satisfaction consistently.

As a Shift Manager, you will be directly involved in hands-on food preparation, including making specialty products such as pretzels, Cinnabons, and yogurt, and ensuring they meet the highest quality standards. The role requires monitoring ovens and other food preparation equipment, stocking supplies according to inventory guidelines, and ensuring compliance with all food safety, health, and sanitation regulations. You will be entrusted with the responsibility of maintaining store funds during your shift, including adherence to cash management policies and completing various reports related to sales and cash handling.

The role demands excellent leadership skills and the ability to maintain composure during high-volume periods or unusual events to keep operations running efficiently. You'll be expected to provide respectful coaching and training to team members and foster a positive work environment. Your responsibilities also include addressing guest needs, resolving complaints, and ensuring an overall positive guest experience. The Shift Manager ensures all opening and closing procedures are meticulously followed and that the store premises meet operational and cleanliness standards.

The ideal candidate will have prior experience in retail management or the food service industry and possess strong attention to detail and arithmetic skills. Compliance with health and safety laws is critical, along with the ability to work flexible hours including nights, weekends, and holidays. Experience with POS systems and modern technology is preferred. Fresh Dining Concepts offers a dynamic and supportive work environment where you can grow your leadership skills and be part of a successful and rapidly expanding franchise network.