Shift Manager

Green Bay, WI, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Hourly

Compensation

Hourly

Range $16.00 - $19.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

medical benefits

bonus potential

free meals while working

College Assistance

Education rewards/GED assistance

Company Chaplain

Direct Deposit

Tenure Recognition

Referral Bonus

Opportunity for advancement

uniforms

vacation

Employee Assistance Program (ComPsych)

Unity Care

Job Description

Wendy's is a globally recognized fast-food restaurant chain known for its fresh, quality food and friendly customer service. With a focus on providing a respectful and inclusive work environment, Wendy's values its employees as its greatest asset. This particular Wendy's location is part of Manna Inc., a minority-owned company based in Louisville, KY, which emphasizes diversity, inclusion, and employee development. Manna Inc. has established programs like the Unity Care Fund to support employees in times of need and a Women in Leadership Council to promote growth and empowerment within the company. At Wendy's, the commitment to employee development is strong, with over half of the managers promoted from hourly staff, reflecting a culture of growth and opportunity. The company offers competitive pay, daily pay options, and comprehensive benefits designed to support employees' well-being and career advancement.

The Shift Manager role at Wendy's is pivotal in maintaining the restaurant's high standards during assigned shifts. This leadership position requires overseeing daily operations, managing the front-line team, ensuring customer satisfaction, and supporting overall business goals. The Shift Manager acts as a role model by leading through example, providing coaching and guidance to staff, and ensuring that the restaurant consistently delivers top-quality food and friendly service in a clean, efficient environment. Key responsibilities include supervising team members, managing scheduling and labor costs, ensuring food safety and sanitation compliance, handling cash and transactions accurately, and resolving customer issues promptly to maintain a positive guest experience. The role demands strong multitasking abilities, effective communication skills, and the capability to make quick decisions while fostering a collaborative and respectful workplace.

Job Requirements

Ability to stand for extended periods (4-8+ hours) with periodic breaks
Perform repetitive motions, including frequent use of hands and arms for tasks such as chopping, stirring, carrying, and operating equipment
Frequent bending, stooping, squatting, stretching, twisting, and reaching above eye level
Capability to walk up and down stairs and use a step ladder as needed
Occasional sitting, talking, and active listening as required by the role
Ability to lift and carry up to 50 pounds regularly as part of job duties, including but not limited to food supplies, dishware, and equipment. When handling heavier loads, employees must use appropriate lifting equipment and/or seek assistance from a second person
Ability to move around the kitchen quickly and efficiently
Compliance with food safety and sanitation regulations

Job Qualifications

Previous experience in food service, preferably in a supervisory or leadership role
A background in fast-casual or quick-service restaurants is a plus
Strong leadership and people management skills to effectively lead a team and foster a positive work environment
Excellent customer service skills with the ability to resolve complaints and ensure customer satisfaction
Clear and effective communication skills, both verbal and written, with the ability to relay information to team members and management
Ability to make decisions quickly and effectively, resolving issues with minimal disruption
Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously
High level of attention to detail in maintaining restaurant standards and meeting customer expectations

Job Duties

Supervise and lead team members during the shift, ensuring they are performing tasks effectively and efficiently
Provide guidance, coaching, and feedback to team members to improve performance and foster a positive team environment
Ensure the team is trained on company policies, procedures, and best practices
Delegate tasks to staff based on priorities and workflow, ensuring all areas of the restaurant are covered
Ensure an exceptional guest experience by maintaining high service standards and resolving any customer complaints or issues promptly
Monitor guest satisfaction and handle any concerns, ensuring customers leave with a positive impression
Lead by example in providing friendly and efficient service to all guests
Oversee the restaurant's daily operations, including food preparation, inventory management, and cleaning procedures
Ensure that food is prepared to Wendy's quality standards and is delivered to customers in a timely manner
Monitor restaurant performance during the shift, including speed of service, food quality, and cleanliness
Ensure accurate cash handling and register operations, including opening and closing registers, counting cash, and processing transactions
Assist in managing labor costs by adjusting staffing levels as needed to meet demand
Maintain adherence to company policies for handling cash, credit cards, and other forms of payment
Ensure that breaks, meal periods, and shifts are managed appropriately for staff
Step in as needed to cover shifts or assist with additional tasks when required
Ensure the restaurant is compliant with health and safety regulations, including food handling, sanitation, and cleanliness standards
Monitor kitchen and dining areas to ensure that cleanliness standards are consistently maintained throughout the shift
Oversee the proper storage and handling of food and supplies to prevent waste or contamination
Make quick and effective decisions in response to operational challenges, customer issues, or staff concerns
Resolve conflicts or issues that arise among team members or with customers, escalating to the Manager or Assistant Manager as needed
Communicate effectively with management, staff, and guests to ensure smooth operations
Report any issues, equipment malfunctions, or significant occurrences to the Restaurant Manager
Provide feedback to the management team on employee performance and operational improvements