Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
Wingstop is a renowned restaurant chain specializing in bold and flavorful chicken wings, committed to delivering exceptional guest experiences characterized by quality service and delicious food. Recognized for its dynamic culture and dedication to "Serving the World Flavor," Wingstop fosters an energetic and supportive work environment that emphasizes teamwork, hospitality, and operational excellence. This establishment is dedicated to maintaining its standing as a leader in the fast casual dining industry by investing in talented individuals who embody the brand's passion for hard work and fun simultaneously.
The Shift Leader role at Wingstop involves significant responsibilities, including supporting the General Manager in the daily operations of the restaurant and leading the team during the manager's absence. This position requires a leader who can effectively communicate and exemplify Wingstop's culture to all crew members. A successful Shift Leader is a creative team player with a strong commitment to working hard, having fun, and demonstrating dedication to the brand's success. The role emphasizes the importance of fostering a positive environment through respect, recognition, and reward while maintaining high standards of safety and guest satisfaction.
Beyond managing daily operational tasks, the Shift Leader plays a crucial role in people management by assisting in staffing appropriately and ensuring efficient team coordination. The individual must be capable of working under pressure in a fast-paced environment and be willing to support various roles within the restaurant. Central to the position is the responsibility of delivering an outstanding guest experience by maintaining a welcoming and professional demeanor, greeting guests promptly, handling inquiries with courtesy, and addressing guest issues effectively.
The role also entails financial management duties such as controlling cash flow and inventory, managing labor costs, and boosting sales. Operational management is key, requiring the Shift Leader to uphold company standards, communicate effectively across teams, identify and report maintenance issues, and ensure compliance with risk management protocols. Utilizing company resources to coach and develop team members is essential to creating a high-performing and motivated restaurant team. Overall, the Shift Leader position is integral to sustaining Wingstop's commitment to quality, culture, and customer satisfaction.
The Shift Leader role at Wingstop involves significant responsibilities, including supporting the General Manager in the daily operations of the restaurant and leading the team during the manager's absence. This position requires a leader who can effectively communicate and exemplify Wingstop's culture to all crew members. A successful Shift Leader is a creative team player with a strong commitment to working hard, having fun, and demonstrating dedication to the brand's success. The role emphasizes the importance of fostering a positive environment through respect, recognition, and reward while maintaining high standards of safety and guest satisfaction.
Beyond managing daily operational tasks, the Shift Leader plays a crucial role in people management by assisting in staffing appropriately and ensuring efficient team coordination. The individual must be capable of working under pressure in a fast-paced environment and be willing to support various roles within the restaurant. Central to the position is the responsibility of delivering an outstanding guest experience by maintaining a welcoming and professional demeanor, greeting guests promptly, handling inquiries with courtesy, and addressing guest issues effectively.
The role also entails financial management duties such as controlling cash flow and inventory, managing labor costs, and boosting sales. Operational management is key, requiring the Shift Leader to uphold company standards, communicate effectively across teams, identify and report maintenance issues, and ensure compliance with risk management protocols. Utilizing company resources to coach and develop team members is essential to creating a high-performing and motivated restaurant team. Overall, the Shift Leader position is integral to sustaining Wingstop's commitment to quality, culture, and customer satisfaction.
Job Requirements
- high school diploma or equivalent
- minimum of 2 years supervisory experience in food service or retail
- excellent communication and interpersonal skills
- ability to work flexible hours including weekends and holidays
- strong leadership capabilities
- ability to handle stressful situations calmly
- organizational skills
- commitment to continuous learning
- positive attitude and outgoing personality
- strong work ethic
- ability to support teammates
- willingness to perform various roles when needed
- problem-solving ability
- receptiveness to feedback and self-improvement
- goal-oriented mindset
- ability to monitor and assess team performance
- dedication to creating a positive work culture
Job Qualifications
- minimum of 2 years of previous food service, retail or restaurant supervisory experience
- strong written and verbal communication skills
- initiative and assertiveness
- strong interpersonal and conflict resolution skills
- strong leadership abilities
- ability to manage, train, develop and motivate diverse teams
- passion for hospitality and guest service
- flexibility to work changing schedules including mornings, evenings, weekends and holidays
- problem-solving skills
- ability to accept feedback and willingness to improve
- ability to set goals, create and implement action plans
- ability to measure performance
- ability to cultivate positive restaurant culture
- ambassador of the brand culture and mission
Job Duties
- assist the General Manager in staffing the restaurant timely and efficiently
- ensure the restaurant environment is safe for team members and guests
- create a culture through respect, recognition and reward
- work well with others and support the Wingstop team
- work well under pressure and at a fast pace
- listen well and provide feedback
- assist all other positions when necessary
- greet guests in a timely manner
- ensure positive and lasting guest impressions
- handle orders and guest inquiries professionally
- provide quality product with quick and friendly service
- notify General Manager of guest issues or complaints
- resolve low level guest issues efficiently
- control cash, property, product and equipment
- build sales
- control labor and food costs
- maintain operational standards
- identify and communicate maintenance problems
- maintain facilities to company standards
- communicate information across organization
- coach, mentor and develop team members
- ensure compliance with risk management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
