Job Overview
Employment Type
Full-time
Benefits
401k
Medical insurance
Vision Insurance
Paid Time Off
Job Description
Wendy's is a renowned fast-food restaurant chain recognized globally for its quality food and excellent customer service. As a leader in the quick-service restaurant industry, Wendy's prides itself on providing a welcoming environment for customers while maintaining high standards of food safety, quality, and operational efficiency. Each Wendy's location operates under a commitment to delivering prompt, friendly service and a memorable dining experience. This position is within a franchise-operated Wendy's restaurant located at 17010 Harper Ave, Detroit, MI 48224. Franchises operate independently and may have variations in compensation, benefits, and career advancement opportunities from company-owned locations.
The Shift Manager role at Wendy's is a critical first management-level position that provides leadership and operational oversight during shifts. As a Shift Manager, you are responsible for the effective execution of opening and closing duties, ensuring the restaurant is prepared to serve customers efficiently and safely throughout the day. This role involves supervising crew members and team trainers, coaching staff, and maintaining quality and production standards while emphasizing customer satisfaction standards. Operating within a fast-paced and dynamic environment, the Shift Manager acts not only as a manager but also as an operator leader when assigned, overseeing all activities necessary to run the restaurant smoothly.
This role demands a strong focus on food safety, cash handling, employee development, and problem resolution. Tasks include training crew members on food safety regulations, acting as the Cash Manager when needed by setting up cash registers and verifying cash at closing, and conducting walkthroughs to ensure readiness before opening, closing, and peak hours. With a keen eye on compliance, the Shift Manager works alongside restaurant management to meet or exceed company standards, create a safe and efficient workplace, and uphold superior service quality. This includes assisting in scheduling to guarantee appropriate coverage throughout shifts, resolving customer feedback issues, and onboarding new hires using the Workday system.
Wendy's offers competitive benefits for those who qualify based on hours worked, including a 401(k) plan with company matching contributions, medical and vision insurance, and other perks supportive of employee wellbeing and career growth. The company values teamwork, professionalism, and a customer-focused approach, emphasizing the importance of maintaining composure in a fast-paced setting and managing multiple responsibilities effectively.
The Shift Manager position is ideal for individuals seeking growth opportunities in restaurant management and desiring to work in a cooperative team environment. The role requires strong leadership skills, multitasking abilities, and adaptability to handle the physical and mental demands of a busy restaurant. Successful candidates must be at least 18 years old, possess a high school diploma or equivalent, and have prior experience in a customer service-oriented role. Certifications such as ServSafe and Open/Close Shift Manager are required or must be obtained during training.
The Shift Manager role at Wendy's is a critical first management-level position that provides leadership and operational oversight during shifts. As a Shift Manager, you are responsible for the effective execution of opening and closing duties, ensuring the restaurant is prepared to serve customers efficiently and safely throughout the day. This role involves supervising crew members and team trainers, coaching staff, and maintaining quality and production standards while emphasizing customer satisfaction standards. Operating within a fast-paced and dynamic environment, the Shift Manager acts not only as a manager but also as an operator leader when assigned, overseeing all activities necessary to run the restaurant smoothly.
This role demands a strong focus on food safety, cash handling, employee development, and problem resolution. Tasks include training crew members on food safety regulations, acting as the Cash Manager when needed by setting up cash registers and verifying cash at closing, and conducting walkthroughs to ensure readiness before opening, closing, and peak hours. With a keen eye on compliance, the Shift Manager works alongside restaurant management to meet or exceed company standards, create a safe and efficient workplace, and uphold superior service quality. This includes assisting in scheduling to guarantee appropriate coverage throughout shifts, resolving customer feedback issues, and onboarding new hires using the Workday system.
Wendy's offers competitive benefits for those who qualify based on hours worked, including a 401(k) plan with company matching contributions, medical and vision insurance, and other perks supportive of employee wellbeing and career growth. The company values teamwork, professionalism, and a customer-focused approach, emphasizing the importance of maintaining composure in a fast-paced setting and managing multiple responsibilities effectively.
The Shift Manager position is ideal for individuals seeking growth opportunities in restaurant management and desiring to work in a cooperative team environment. The role requires strong leadership skills, multitasking abilities, and adaptability to handle the physical and mental demands of a busy restaurant. Successful candidates must be at least 18 years old, possess a high school diploma or equivalent, and have prior experience in a customer service-oriented role. Certifications such as ServSafe and Open/Close Shift Manager are required or must be obtained during training.
Job Requirements
- High school diploma GED or equivalent preferred
- Must be at least 18 years of age
- Minimum 6 months experience in restaurant retail customer service or equivalent
- Availability for full-time and close shifts
- Open/Close Shift Manager certification
- Ability to multi-task maintain composure and receive give direction
- Teamwork skills and strong service orientation
- Professionalism composure and discretion when resolving customer issues
- Ability to work in fast paced environment including standing for prolonged periods
- Capacity for frequent lifting carrying reaching pushing pulling bending kneeling and stooping
- Prompt and regular attendance
- Willingness to transfer to other locations and travel as needed
- Must have or be willing to obtain ServSafe certification by end of training
Job Qualifications
- High school diploma GED or equivalent preferred
- Must be at least 18 years of age
- Minimum 6 months of restaurant retail or customer service experience
- Certification for Open/Close Shift Manager
- Ability to multi-task maintain composure and work well in team environment
- Strong service focus professionalism composure and discretion in handling customer concerns
- Ability to work in fast paced environment with exposure to noise temperature extremes and physical demands
- Must be available for full-time close shifts and all days of the week
- Must have or be willing to obtain ServSafe certification by training end
Job Duties
- Train monitor and reinforce food safety procedures to crew members
- Act as Cash Manager including setting up cash registers at open and verifying cash at close
- Perform walk-thru to ensure restaurant readiness for open close and rush periods
- Work with management to train develop and communicate with crew and trainers through meetings
- Supervise coordinate and delegate operational tasks ensuring company policy compliance
- Ensure quality production and service standards to create a safe and professional environment
- Assist in scheduling to maintain proper coverage and meet customer service standards
- Follow up and resolve Voice of Customer (VOC) issues
- Onboard new hires in Workday system
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
