Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

flexible scheduling
Opportunities for advancement
Vacation pay
401K with company match
Medical Coverage
dental coverage
vision coverage

Job Description

Wendy's is a globally recognized fast-food restaurant chain known for its fresh, made-to-order burgers, signature Frosty desserts, and quality customer service. Founded with a commitment to serving delicious food made with fresh, high-quality ingredients, Wendy's has grown to become one of the largest and most respected players in the quick-service restaurant industry. The brand focuses heavily on delivering an excellent experience for every guest by combining great food, a welcoming atmosphere, and exceptional customer service. Wendy's franchise systems operate across the globe, with locations run by independent franchisees who ensure the brand's standards are met while offering local employment opportunities and career development. Employment types can range from part-time to full-time, with competitive pay reflective of the restaurant's commitment to attracting and retaining top talent.

The Shift Manager role at Wendy's is an exciting leadership opportunity designed for individuals passionate about the hospitality industry and restaurant operations. In this position, Shift Managers provide daily leadership to the team, ensuring that operational goals are achieved, and every customer receives outstanding service. The role includes mentoring team members, overseeing food quality and safety standards, managing shift duties, and maintaining a productive and positive work environment. Wendy's offers a comprehensive Shift Manager development program, structured to equip leaders with the skills and experience necessary for advancement within the company. New hires are placed based on their experience into one of three specialized Shift Manager roles: opening and closing shifts, back of house operations, or overall guest experience focusing on front-of-house excellence.

This role is not only about managing daily activities but also about fostering a culture where team members feel supported and motivated. Shift Managers at Wendy's are trained to excel in all areas of the restaurant, allowing them to develop versatile leadership skills. Flexible scheduling is offered to accommodate various lifestyles, making it an attractive option for those seeking balance between work and personal commitments. Career advancement opportunities are a significant part of the role, as Wendy's invests in training future leaders. Benefits packages, which may vary depending on the franchise location, include vacation pay, retirement savings with 401k company match, and medical, dental, and vision insurance for those who qualify. In all, working as a Shift Manager at Wendy's means being part of a respected brand with a strong commitment to employee growth, guest satisfaction, and community involvement. This location at 830 E. Lewis and Clark Pkwy, Clarksville, IN, operates as a franchise, maintaining high standards of service and employee development within the Wendy's family.

Job Requirements

  • Be at least 18 years of age
  • Possess a high school diploma or equivalent
  • Have at least 6 months of restaurant, retail, or customer service experience
  • Be able to multi-task while maintaining composure
  • Be a strong team player with a service focus
  • Have or be willing to obtain ServSafe certification by end of training

Job Qualifications

  • High school diploma or equivalent
  • At least 6 months of experience in restaurant, retail, or customer service
  • Strong leadership and team management skills
  • Ability to multi-task and maintain composure under pressure
  • Excellent communication and interpersonal skills
  • Willingness to obtain ServSafe certification if not already certified

Job Duties

  • Provide daily leadership to ensure operational goals are met
  • Mentor team members to enhance customer service
  • Manage shift operations including opening and closing duties
  • Maintain food quality and safety standards
  • Foster a positive and productive work environment
  • Train and develop employees across various restaurant functions
  • Deliver excellent guest experience emphasizing front-of-house excellence

Job Criteria

Experience

Entry Level (1-2 years)


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