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Job Overview

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Employment Type

Full-time
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Benefits

401k
Medical insurance
Vision Insurance
Paid Time Off
Employee Discounts

Job Description

Wendy's is a renowned global fast-food restaurant chain known for its fresh, high-quality ingredients and signature square-shaped beef patties. Founded with a commitment to food excellence and customer satisfaction, Wendy's has grown into one of the largest and most beloved quick-service restaurant brands worldwide. The brand emphasizes innovation, operational efficiency, and a customer-centric approach that creates a welcoming and enjoyable dining experience. Wendy's is recognized for its diverse menu, which includes fresh salads, signature sandwiches, sides, and beverages, catering to a wide variety of customer tastes and preferences.

This particular position is within the Meritage Hospitality Group, which ... Show More

Job Requirements

  • High school diploma, GED or equivalent preferred
  • must be at least 18 years of age
  • 6 months or more of restaurant, retail, customer service focused, or equivalent experience
  • available for full time and close shifts
  • certification for open/close shift manager
  • ability to multi-task while maintaining composure
  • ability to give and take direction
  • ability to work well in a team environment
  • strong service focus
  • professionalism, composure and discretion when expediting or resolving all customer related concerns and issues
  • ability to work, concentrate and perform duties accurately in a fast paced environment that may involve noise and hot/cold temperatures or other elements
  • must be able to stand for prolonged periods of time
  • ability to use a headset
  • comfortable with frequent lifting and carrying, reaching, pushing, pulling, bending, kneeling and stooping
  • must be able to report for work promptly and regularly
  • ability to work all day parts and days of the week
  • must be willing and able to transfer between locations and travel as needed
  • must have or be willing to obtain ServSafe certification by end of training

Job Qualifications

  • High school diploma, GED or equivalent preferred
  • must be at least 18 years of age
  • 6 months or more of restaurant, retail, customer service focused, or equivalent experience
  • available for full time and close shifts
  • certification for open/close shift manager
  • ability to multi-task while maintaining composure
  • ability to give and take direction
  • ability to work well in a team environment
  • strong service focus
  • professionalism, composure and discretion when expediting or resolving all customer related concerns and issues
  • ability to work, concentrate and perform duties accurately in a fast paced environment that may involve noise and hot/cold temperatures or other elements
  • must be able to stand for prolonged periods of time
  • ability to use a headset
  • comfortable with frequent lifting and carrying, reaching, pushing, pulling, bending, kneeling and stooping
  • must be able to report for work promptly and regularly
  • ability to work all day parts and days of the week
  • must be willing and able to transfer between locations and travel as needed
  • must have or be willing to obtain ServSafe certification by end of training

Job Duties

  • Train, monitor, and reinforce food safety procedures to crew members
  • act as cash manager as needed, including setting up cash registers at open and verifying cash at close
  • perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready
  • work with restaurant management team to train, develop and communicate with crew members and team trainers through team huddles, manager meetings, etc.
  • supervise crew members and team trainers in a way that maximizes retention
  • supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all company policies and procedures to delight every customer
  • work with restaurant management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customers and employees
  • help execute appropriate shift-specific procedures according to DOP
  • assist the restaurant management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards
  • follow up and ensure resolution of VOC issues as needed
  • onboard new hires in Workday

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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