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Job Overview
Employment Type
Full-time
Benefits
401k
Medical insurance
Vision Insurance
Paid Time Off
Employee Discounts
Job Description
Wendy's is a renowned global fast-food restaurant chain known for its fresh, high-quality ingredients and signature square-shaped beef patties. Founded with a commitment to food excellence and customer satisfaction, Wendy's has grown into one of the largest and most beloved quick-service restaurant brands worldwide. The brand emphasizes innovation, operational efficiency, and a customer-centric approach that creates a welcoming and enjoyable dining experience. Wendy's is recognized for its diverse menu, which includes fresh salads, signature sandwiches, sides, and beverages, catering to a wide variety of customer tastes and preferences.
This particular position is within the Meritage Hospitality Group, which ... Show More
This particular position is within the Meritage Hospitality Group, which ... Show More
Job Requirements
- High school diploma, GED or equivalent preferred
- must be at least 18 years of age
- 6 months or more of restaurant, retail, customer service focused, or equivalent experience
- available for full time and close shifts
- certification for open/close shift manager
- ability to multi-task while maintaining composure
- ability to give and take direction
- ability to work well in a team environment
- strong service focus
- professionalism, composure and discretion when expediting or resolving all customer related concerns and issues
- ability to work, concentrate and perform duties accurately in a fast paced environment that may involve noise and hot/cold temperatures or other elements
- must be able to stand for prolonged periods of time
- ability to use a headset
- comfortable with frequent lifting and carrying, reaching, pushing, pulling, bending, kneeling and stooping
- must be able to report for work promptly and regularly
- ability to work all day parts and days of the week
- must be willing and able to transfer between locations and travel as needed
- must have or be willing to obtain ServSafe certification by end of training
Job Qualifications
- High school diploma, GED or equivalent preferred
- must be at least 18 years of age
- 6 months or more of restaurant, retail, customer service focused, or equivalent experience
- available for full time and close shifts
- certification for open/close shift manager
- ability to multi-task while maintaining composure
- ability to give and take direction
- ability to work well in a team environment
- strong service focus
- professionalism, composure and discretion when expediting or resolving all customer related concerns and issues
- ability to work, concentrate and perform duties accurately in a fast paced environment that may involve noise and hot/cold temperatures or other elements
- must be able to stand for prolonged periods of time
- ability to use a headset
- comfortable with frequent lifting and carrying, reaching, pushing, pulling, bending, kneeling and stooping
- must be able to report for work promptly and regularly
- ability to work all day parts and days of the week
- must be willing and able to transfer between locations and travel as needed
- must have or be willing to obtain ServSafe certification by end of training
Job Duties
- Train, monitor, and reinforce food safety procedures to crew members
- act as cash manager as needed, including setting up cash registers at open and verifying cash at close
- perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready
- work with restaurant management team to train, develop and communicate with crew members and team trainers through team huddles, manager meetings, etc.
- supervise crew members and team trainers in a way that maximizes retention
- supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all company policies and procedures to delight every customer
- work with restaurant management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customers and employees
- help execute appropriate shift-specific procedures according to DOP
- assist the restaurant management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards
- follow up and ensure resolution of VOC issues as needed
- onboard new hires in Workday
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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