Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

flexible scheduling
Opportunities for advancement
fun work environment
Vacation pay
401K with company match
Medical Coverage
dental coverage
vision coverage

Job Description

Wendy's is a globally recognized fast-food restaurant known for its quality food offerings, exceptional customer service, and welcoming atmosphere. Established with a strong commitment to delivering fresh, made-to-order meals, Wendy's has become one of the leading brands in the quick-service restaurant industry. The company operates both company-owned restaurants and independently owned franchise locations, each dedicated to upholding the Wendy's brand standards and ensuring a memorable experience for every guest. At Wendy's, employees are valued and given opportunities to grow and develop their careers in a supportive, team-oriented environment. With a focus on leadership development within the restaurant setting, Wendy's offers comprehensive training and advancement opportunities for those eager to advance in the fast food industry.

This particular opening is for the role of Shift Manager at the Wendy's location at 2050 Mallory Lane, Franklin, TN. The Shift Manager position is a key leadership role that involves daily operational oversight and team mentoring to ensure that the restaurant achieves its performance goals. Shift Managers are responsible for providing leadership that drives team success and delivers outstanding customer experiences. The role is designed as part of a development program that prepares managers to be versatile leaders across multiple operational areas including opening and closing procedures, back-of-house operations, and overall guest experience management. Depending on prior experience, new Shift Managers may be initially assigned to a specialized role within one of these areas but will receive training to develop expertise across all facets of restaurant management. Wendy's offers shift managers flexible scheduling, career advancement opportunities, and a positive, dynamic work environment to cultivate both personal and professional growth.

Shift Managers at Wendy's also benefit from a competitive compensation package that not only rewards their leadership responsibilities but also supports their well-being and financial security. Benefits include vacation pay, a 401k plan with company matching contributions, as well as medical, dental, and vision coverage for employees who qualify based on hours worked. Working as a Shift Manager at Wendy's is an excellent opportunity for those who are passionate about leadership in the fast food industry and eager to join a brand committed to employee development and quality guest services. This role encourages a proactive, service-oriented attitude where team collaboration and operational excellence are key to success. Join Wendy's and take the next step in your career journey in an environment that values hard work, dedication, and continuous learning.

Job Requirements

  • Be at least 18 years of age
  • Possess a high school diploma or equivalent
  • Have at least 6 months of restaurant, retail, customer service focused, or equivalent experience
  • Be able to multi-task while maintaining composure
  • Give and take direction
  • Work well in a team environment
  • Have a strong service focus
  • Have or be willing to obtain ServSafe certification by end of training

Job Qualifications

  • High school diploma or equivalent
  • At least 6 months of experience in restaurant, retail, or customer service
  • Leadership skills and ability to model company values
  • Strong multi-tasking and team collaboration abilities
  • Willingness to obtain ServSafe certification

Job Duties

  • Provide daily leadership to ensure operational goals are met
  • Mentor team members to deliver excellent customer service
  • Manage restaurant operations during assigned shifts
  • Coordinate opening and closing procedures when assigned
  • Oversee back-of-house activities and ensure food safety
  • Deliver an exceptional guest experience
  • Participate in Shift Manager development program

Job Criteria

Experience

Mid Level (3-7 years)


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