Shift Manager

Kalamazoo, MI, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Flexible

Benefits

401k

Medical insurance

Vision Insurance

Job Description

Wendy's is a globally recognized fast-food restaurant chain known for its fresh quality burgers, friendly service, and commitment to customer satisfaction. As a leader in the quick-service restaurant industry, Wendy's combines a strong brand presence with innovative food offerings to continuously meet the evolving tastes and expectations of its guests. With thousands of locations across various countries, Wendy's prides itself on maintaining high operational standards, delivering unbeatable freshness, and creating a welcoming environment for customers and employees alike. The company culture emphasizes teamwork, respect, and the development of its workforce, promoting growth opportunities for individuals at all levels within the... Show More

Job Requirements

High school diploma, GED or equivalent preferred
Must be at least 18 years of age
6 months or more of restaurant, retail, customer service focused, or equivalent experience
Available for full time and close shifts
Certification for Open/Close Shift Manager
Ability to multi-task while maintaining composure and give and take direction
Work well in a team environment and have strong service focus
Exhibit professionalism, composure, and discretion when resolving customer concerns
Ability to work in a fast paced environment involving noise, hot/cold temperatures, and stand for prolonged periods
Frequent lifting, carrying (up to 50 lbs), reaching, pushing, pulling, bending, kneeling and stooping
Availability to report to work promptly and regularly, work all day parts and days, and travel as business needs dictate
Must have or be willing to obtain ServSafe certification by end of training

Job Qualifications

High school diploma, GED or equivalent preferred
Must be at least 18 years of age
6 months or more of restaurant, retail, customer service focused, or equivalent experience
Available for full time and close shifts
Certification for Open/Close Shift Manager
Ability to multi-task while maintaining composure and give and take direction
Work well in a team environment and have strong service focus
Exhibit professionalism, composure, and discretion when resolving customer concerns
Ability to work in a fast paced environment involving noise, hot/cold temperatures, and stand for prolonged periods
Frequent lifting, carrying (up to 50 lbs), reaching, pushing, pulling, bending, kneeling and stooping
Availability to report to work promptly and regularly, work all day parts and days, and travel as business needs dictate
Must have or be willing to obtain ServSafe certification by end of training

Job Duties

Train, monitor, and reinforce food safety procedures to crew members
Act as cash manager as needed, including setting up cash register(s) at open and verifying cash at close
Perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready
Work with restaurant management team to train, develop, and communicate with crew members and team trainers through team huddles and meetings
Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all company policies and procedures to Delight Every Customer
Work with restaurant management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment
Help execute appropriate shift-specific procedures according to DOP
Assist the restaurant management team in maintaining proper coverage via crew member schedules
Follow up and ensure resolution of voice of customer (VOC) issues as needed
Onboard new hires in Workday

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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