Job Overview

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Employment Type

Full-time
Hourly
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

medical benefits
bonus potential
Free Meals
College Assistance
Education Rewards
Company Chaplain
Direct Deposit
Tenure Recognition
Referral Bonus
Opportunity for advancement
uniforms
vacation
Employee assistance program
Unity Care

Job Description

Wendy's is a globally recognized quick-service restaurant chain known for serving fresh, quality food with fast and friendly service. With a strong emphasis on respect and a positive work environment, Wendy's is committed to its people, recognizing them as the greatest asset of the company. This particular opportunity is offered through Manna Inc., a minority-owned affiliate operating 165 Wendy's restaurants since 1988, based in Louisville, KY. Manna Inc. prides itself on a culture driven by honesty, integrity, and communication, creating opportunities for employees through engagement, coaching, and professional challenges. The company values diversity and inclusion and supports its employees with various benefits and development programs.

The role of Shift Manager at Wendy's is designed for motivated individuals who are passionate about delivering excellent customer service and leading a team in a fast-paced restaurant environment. Shift Managers at Wendy's are responsible for running multi-million dollar business operations during their shifts, ensuring that the restaurant maintains high standards in service, quality, cleanliness, and profitability. This position is a key leadership opportunity where the manager acts as a role model, setting the tone for a fun and family-oriented work atmosphere.

Shift Managers enjoy a stable and flexible work environment that supports work-life balance. The company offers daily pay for hourly employees, medical benefits, bonus potential, free meals while working, college assistance, education rewards, and other comprehensive benefits. Employee development is a priority with more than 50 percent of managers promoted from hourly positions. Manna Inc. also supports employees through initiatives like the Unity Care Fund, providing aid in times of crisis, and a company chaplain for additional support.

As a Shift Manager, you will lead by example, building a cohesive team that works well together to increase profits and provide superior service. The role requires strong leadership skills to manage staff, resolve customer complaints, and oversee day-to-day restaurant operations. The position demands effective communication, problem-solving abilities, organizational skills, and a high level of attention to detail to uphold restaurant standards and ensure customer satisfaction.

Working at Wendy's under Manna Inc. means being part of a company that values employee contributions and fosters a respectful and inclusive work culture. The job includes physical requirements such as standing for long periods, performing repetitive motions, lifting weight up to 50 pounds, and working in varying temperature zones typical of a restaurant environment. Shift Managers must also ensure compliance with food safety and sanitation regulations.

Overall, this opportunity is ideal for individuals with previous food service experience, particularly in supervisory or leadership roles, who want to develop their careers in a respected and supportive organization that offers competitive pay, meaningful benefits, flexible scheduling, and opportunities for advancement.

Job Requirements

  • ability to stand for extended periods with periodic breaks
  • perform repetitive motions including use of hands and arms
  • frequent bending, stooping, squatting, stretching, twisting, and reaching above eye level
  • ability to walk up and down stairs and use a step ladder
  • occasional sitting, talking, and active listening
  • ability to lift and carry up to 50 pounds regularly using proper techniques
  • ability to move quickly and efficiently in kitchen areas
  • compliance with food safety and sanitation regulations
  • flexible scheduling including nights, weekends, and holidays
  • work in a loud, fast-paced environment
  • ability to work in varying temperature zones including hot and cold areas
  • exposure to heat, noise, and cleaning chemicals
  • use of personal protective equipment
  • awareness of temperature fluctuations and safe practices
  • willingness to work both indoor and outdoor tasks
  • awareness of job-related hazards

Job Qualifications

  • previous experience in food service, preferably in a supervisory or leadership role
  • strong leadership and people management skills
  • excellent customer service abilities
  • clear and effective verbal and written communication skills
  • problem-solving skills to handle issues quickly and effectively
  • strong organizational and multitasking abilities
  • high attention to detail

Job Duties

  • lead and supervise restaurant staff
  • ensure excellent customer service and resolve complaints
  • manage restaurant operations to increase profits
  • maintain high standards of cleanliness and food safety
  • communicate effectively with team members and management
  • train and develop hourly employees
  • oversee scheduling and shift activities

Job Criteria

Experience

Mid Level (3-7 years)


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