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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
401k
Medical insurance
Vision Insurance
Paid Time Off
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
Wendy's is a leading fast-food restaurant chain known for its fresh, high-quality ingredients and commitment to customer satisfaction. Established as one of the foremost names in the quick-service restaurant industry, Wendy's prides itself on delivering a premium dining experience through its diverse menu offerings and a focus on quality and efficiency. The brand has continually adapted to evolving consumer tastes and technology trends, maintaining its position as an industry innovator with a strong presence across the United States and internationally. With a rich history and a reputation built on consistency and excellence, Wendy's remains a preferred choice for both customers... Show More
Job Requirements
- Must be available to report for work promptly and regularly
- must have or be willing to obtain ServSafe certification by end of training
- position requires the use of a headset
- frequent lifting and carrying (at times up to 50 lbs.), reaching, pushing, pulling, bending, kneeling and stooping is involved
- must be available to work all day parts and days of the week
- may be required to transfer from one location to another and must have the ability to travel to other restaurants, area office, etc., as business needs dictate
Job Qualifications
- High school diploma, GED or equivalent preferred
- must be at least 18 years of age
- 6 months or more of restaurant, retail, customer service focused, or equivalent experience
- available for full time and close shifts
- certification for open/close shift manager
- ability to multi-task while maintaining composure and be able to give and take direction, work well in a team environment and have a strong service focus
- exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues
- ability to work, concentrate and perform duties accurately in a fast paced environment that may involve noise and hot/cold temperatures or other elements
Job Duties
- Train, monitor, and reinforce food safety procedures to crew members
- act as cash manager as needed, including setting up cash registers at open and verifying cash at close
- perform walk-thru to ensure restaurant is ready to open, close and/or rush-ready
- work with restaurant management team to train, develop and communicate with crew members and team trainers through team huddles, manager meetings, etc
- supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all company policies and procedures to Delight every customer
- work with restaurant management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customer and other employees
- help execute appropriate shift-specific procedures according to DOP
- assist the restaurant management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards
- follow up and ensure resolution of VOC issues as needed
- onboard new hires in Workday
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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