Job Overview
Employment Type
Full-time
Benefits
401k
Medical insurance
Vision Insurance
Job Description
Wendy's is a globally recognized fast-food restaurant chain known for its fresh and high-quality menu offerings, including its famous square-shaped beef burgers, fresh salads, and delicious sides. As a leader in the quick-service restaurant industry, Wendy's is committed to delivering exceptional customer service, maintaining high food safety standards, and continuously improving its operational excellence. The company thrives by fostering a positive work environment that encourages employee growth, teamwork, and career advancement opportunities.
Meritage Hospitality Group, the nation's second-largest Wendy's franchisee, operates over 320 Wendy's restaurants across 16 states and is rapidly expanding. Known for its dedication to employee development and customer satisfaction, Meritage Hospitality Group presents a dynamic and rewarding workplace. Whether an individual is seeking a part-time role to supplement income or aiming to build a long-term career in the fast-paced restaurant industry, this franchisee offers opportunities for success and professional growth.
The Shift Manager position at Wendy's represents the first tier of management within the restaurant structure. This critical role supports the restaurant's daily operations by assuming responsibility for opening and closing procedures and supervising staff to ensure an efficient, safe, and enjoyable customer experience. The Shift Manager actively engages in coaching restaurant team members, delivering training on food safety protocols, and upholding company standards to "Delight Every Customer." In collaboration with the Restaurant Management team, the Shift Manager works to maintain a high-quality service environment, manage labor scheduling efficiently, and address customer concerns promptly through follow-up measures.
In addition to overseeing operational procedures, the Shift Manager may occasionally assume the responsibilities of the Operations Leader when required. This managerial role demands strong organizational skills and the ability to multitask in a fast-paced atmosphere while maintaining composure and professionalism. The shift leader is also tasked with ensuring compliance with company policies, quality and production standards, and safety regulations. Key functions include supervising crew members and team trainers, managing cash handling processes, conducting walkthroughs to prepare the restaurant for service, and supporting the onboarding process for new hires via the Workday platform.
Wendy's, under the management of Meritage Hospitality Group, offers competitive benefits, including a 401(k) plan with company match, medical and vision insurance, and additional perks that are contingent upon eligibility based on hours worked. This opportunity is ideal for individuals who are motivated, customer-focused, and enjoy working collaboratively in a team-centric environment. It requires a dedication to continuous improvement, attention to detail, and a passion for delivering outstanding service in a high-volume, fast-food setting.
Candidates considering the Shift Manager role should be prepared to work full-time schedules, including closing shifts, and must be capable of performing physically demanding tasks such as lifting, standing for extended periods, and adapting to variable temperature conditions typical of a restaurant kitchen. The position also requires excellent communication, problem-solving abilities, and a readiness to travel between locations as business demands.
Meritage Hospitality Group, the nation's second-largest Wendy's franchisee, operates over 320 Wendy's restaurants across 16 states and is rapidly expanding. Known for its dedication to employee development and customer satisfaction, Meritage Hospitality Group presents a dynamic and rewarding workplace. Whether an individual is seeking a part-time role to supplement income or aiming to build a long-term career in the fast-paced restaurant industry, this franchisee offers opportunities for success and professional growth.
The Shift Manager position at Wendy's represents the first tier of management within the restaurant structure. This critical role supports the restaurant's daily operations by assuming responsibility for opening and closing procedures and supervising staff to ensure an efficient, safe, and enjoyable customer experience. The Shift Manager actively engages in coaching restaurant team members, delivering training on food safety protocols, and upholding company standards to "Delight Every Customer." In collaboration with the Restaurant Management team, the Shift Manager works to maintain a high-quality service environment, manage labor scheduling efficiently, and address customer concerns promptly through follow-up measures.
In addition to overseeing operational procedures, the Shift Manager may occasionally assume the responsibilities of the Operations Leader when required. This managerial role demands strong organizational skills and the ability to multitask in a fast-paced atmosphere while maintaining composure and professionalism. The shift leader is also tasked with ensuring compliance with company policies, quality and production standards, and safety regulations. Key functions include supervising crew members and team trainers, managing cash handling processes, conducting walkthroughs to prepare the restaurant for service, and supporting the onboarding process for new hires via the Workday platform.
Wendy's, under the management of Meritage Hospitality Group, offers competitive benefits, including a 401(k) plan with company match, medical and vision insurance, and additional perks that are contingent upon eligibility based on hours worked. This opportunity is ideal for individuals who are motivated, customer-focused, and enjoy working collaboratively in a team-centric environment. It requires a dedication to continuous improvement, attention to detail, and a passion for delivering outstanding service in a high-volume, fast-food setting.
Candidates considering the Shift Manager role should be prepared to work full-time schedules, including closing shifts, and must be capable of performing physically demanding tasks such as lifting, standing for extended periods, and adapting to variable temperature conditions typical of a restaurant kitchen. The position also requires excellent communication, problem-solving abilities, and a readiness to travel between locations as business demands.
Job Requirements
- High School Diploma, GED or equivalent preferred
- Must be at least 18 years of age
- 6 months or more of restaurant, retail, customer service focused, or equivalent experience
- Available for full time and close shifts
- Certification for Open/Close Shift Manager
- Ability to multi-task while maintaining composure and be able to give and take direction, work well in a team environment and have a strong service focus
- Must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues
- Ability to work, concentrate and perform duties accurately in a fast paced environment that may involve noise and hot/cold temperatures or other elements
- Must be able to stand for prolonged periods of time
- Position requires the use of a headset
- Frequent lifting and carrying (at times up to 50 lbs), reaching, pushing, pulling, bending, kneeling and stooping is involved
- Must be available to report for work promptly and regularly, as well as work all day parts and days of the week
- May be required to transfer from one location to another and must have the ability to travel to other restaurants, Area office, etc., as business needs dictate
- Must have or be willing to obtain ServSafe certification by end of training
Job Qualifications
- High School Diploma, GED or equivalent preferred
- Must be at least 18 years of age
- 6 months or more of restaurant, retail, customer service focused, or equivalent experience
- Available for full time and close shifts
- Certification for Open/Close Shift Manager
- Ability to multi-task while maintaining composure and be able to give and take direction, work well in a team environment and have a strong service focus
- Must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues
- Ability to work, concentrate and perform duties accurately in a fast paced environment that may involve noise and hot/cold temperatures or other elements
- Must be able to stand for prolonged periods of time
- Must have or be willing to obtain ServSafe certification by end of training
Job Duties
- Train, monitor, and reinforce food safety procedures to crew members
- Act as cash manager as needed, including setting up cash registers at open and verifying cash at close
- Perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready
- Work with restaurant management team to train, develop and communicate with crew members and team trainers through team huddles, manager meetings, etc.
- Supervise crew members and team trainers in a way that maximizes retention
- Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to "Delight Every Customer"
- Work with restaurant management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customers and other employees
- Help execute appropriate shift-specific procedures according to DOP
- Assist the restaurant management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards
- Follow up and ensure resolution of VOC issues as needed
- Onboard new hires in Workday
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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