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Job Overview
Employment Type
Full-time
Benefits
401k
Medical insurance
Vision Insurance
Job Description
Wendy's is a globally recognized fast-food restaurant chain known for its fresh and high-quality menu offerings, including its famous square-shaped beef burgers, fresh salads, and delicious sides. As a leader in the quick-service restaurant industry, Wendy's is committed to delivering exceptional customer service, maintaining high food safety standards, and continuously improving its operational excellence. The company thrives by fostering a positive work environment that encourages employee growth, teamwork, and career advancement opportunities.
Meritage Hospitality Group, the nation's second-largest Wendy's franchisee, operates over 320 Wendy's restaurants across 16 states and is rapidly expanding. Known for its dedication to employee development... Show More
Meritage Hospitality Group, the nation's second-largest Wendy's franchisee, operates over 320 Wendy's restaurants across 16 states and is rapidly expanding. Known for its dedication to employee development... Show More
Job Requirements
- High School Diploma, GED or equivalent preferred
- Must be at least 18 years of age
- 6 months or more of restaurant, retail, customer service focused, or equivalent experience
- Available for full time and close shifts
- Certification for Open/Close Shift Manager
- Ability to multi-task while maintaining composure and be able to give and take direction, work well in a team environment and have a strong service focus
- Must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues
- Ability to work, concentrate and perform duties accurately in a fast paced environment that may involve noise and hot/cold temperatures or other elements
- Must be able to stand for prolonged periods of time
- Position requires the use of a headset
- Frequent lifting and carrying (at times up to 50 lbs), reaching, pushing, pulling, bending, kneeling and stooping is involved
- Must be available to report for work promptly and regularly, as well as work all day parts and days of the week
- May be required to transfer from one location to another and must have the ability to travel to other restaurants, Area office, etc., as business needs dictate
- Must have or be willing to obtain ServSafe certification by end of training
Job Qualifications
- High School Diploma, GED or equivalent preferred
- Must be at least 18 years of age
- 6 months or more of restaurant, retail, customer service focused, or equivalent experience
- Available for full time and close shifts
- Certification for Open/Close Shift Manager
- Ability to multi-task while maintaining composure and be able to give and take direction, work well in a team environment and have a strong service focus
- Must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues
- Ability to work, concentrate and perform duties accurately in a fast paced environment that may involve noise and hot/cold temperatures or other elements
- Must be able to stand for prolonged periods of time
- Must have or be willing to obtain ServSafe certification by end of training
Job Duties
- Train, monitor, and reinforce food safety procedures to crew members
- Act as cash manager as needed, including setting up cash registers at open and verifying cash at close
- Perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready
- Work with restaurant management team to train, develop and communicate with crew members and team trainers through team huddles, manager meetings, etc.
- Supervise crew members and team trainers in a way that maximizes retention
- Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to "Delight Every Customer"
- Work with restaurant management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customers and other employees
- Help execute appropriate shift-specific procedures according to DOP
- Assist the restaurant management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards
- Follow up and ensure resolution of VOC issues as needed
- Onboard new hires in Workday
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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