Job Overview
Employment Type
Full-time
Benefits
401k
Medical insurance
Vision Insurance
Career Development
Training
Paid Time Off
Employee Discounts
Job Description
Wendy's is a renowned international fast-food restaurant chain known for its commitment to quality, fresh ingredients, and customer satisfaction. The brand has built a strong reputation by delivering a unique dining experience with its signature square beef patties, fresh salads, and a variety of other menu items. Established in 1969, Wendy's has grown to become one of the largest and most recognized names in the fast-food industry worldwide. The organization's dedication to innovation, community involvement, and employee development has solidified its position as a leader in quick-service dining.
Meritage Hospitality Group, the nation's second-largest Wendy's franchisee, operates more than 320 Wendy's restaurants across 16 states. As a franchise operator, Meritage Hospitality Group values its employees and is committed to fostering an environment where team members can thrive both personally and professionally. The company provides comprehensive training programs, competitive benefits, and opportunities for advancement within the organization. Whether candidates are seeking part-time roles for supplemental income or full-time positions for long-term career growth, Meritage Hospitality Group offers a promising pathway in the restaurant industry.
The Shift Manager role is the first level of management within the restaurant, serving as a vital link between the crew and senior management. This position carries the responsibility of overseeing opening and closing procedures and assisting in the day-to-day operations to ensure an effective, smooth-running restaurant. Shift Managers play a crucial role in maintaining high standards of quality and customer service, helping uphold Wendy's exemplary reputation. They contribute significantly to creating a safe, clean, and welcoming restaurant environment where customers can enjoy their meals.
In addition to operational duties, Shift Managers take on leadership roles such as training new employees, monitoring food safety standards, and managing cash operations during their shifts. They coordinate with the Restaurant Management team to ensure all crew members are well-trained and motivated, facilitating effective communication through team meetings and huddles. The Shift Manager is also responsible for implementing shift-specific procedures, managing scheduling to maintain optimal coverage, and ensuring customer satisfaction by promptly addressing Voice of Customer (VOC) issues.
This position demands a high level of multitasking ability, composure under pressure, and professionalism. Candidates must be comfortable working in a fast-paced environment with varying temperatures and noise levels. Physical stamina is necessary as the role involves prolonged standing, frequent lifting of items up to 50 pounds, and other physical activities such as bending and pushing. A strong service-focused mindset and the ability to work collaboratively in a team are essential qualities for success.
Meritage Hospitality Group offers competitive employment terms which may vary by location, as franchisees independently manage compensation and benefits packages. Benefits for qualifying employees include a 401k plan with company matching, medical and vision insurance, and additional perks. The company encourages career development and provides certification opportunities for new Shift Managers, ensuring they are well-prepared to lead their teams effectively. This is an excellent opportunity for those seeking to advance their career in the restaurant industry within a reputable and supportive organization.
Meritage Hospitality Group, the nation's second-largest Wendy's franchisee, operates more than 320 Wendy's restaurants across 16 states. As a franchise operator, Meritage Hospitality Group values its employees and is committed to fostering an environment where team members can thrive both personally and professionally. The company provides comprehensive training programs, competitive benefits, and opportunities for advancement within the organization. Whether candidates are seeking part-time roles for supplemental income or full-time positions for long-term career growth, Meritage Hospitality Group offers a promising pathway in the restaurant industry.
The Shift Manager role is the first level of management within the restaurant, serving as a vital link between the crew and senior management. This position carries the responsibility of overseeing opening and closing procedures and assisting in the day-to-day operations to ensure an effective, smooth-running restaurant. Shift Managers play a crucial role in maintaining high standards of quality and customer service, helping uphold Wendy's exemplary reputation. They contribute significantly to creating a safe, clean, and welcoming restaurant environment where customers can enjoy their meals.
In addition to operational duties, Shift Managers take on leadership roles such as training new employees, monitoring food safety standards, and managing cash operations during their shifts. They coordinate with the Restaurant Management team to ensure all crew members are well-trained and motivated, facilitating effective communication through team meetings and huddles. The Shift Manager is also responsible for implementing shift-specific procedures, managing scheduling to maintain optimal coverage, and ensuring customer satisfaction by promptly addressing Voice of Customer (VOC) issues.
This position demands a high level of multitasking ability, composure under pressure, and professionalism. Candidates must be comfortable working in a fast-paced environment with varying temperatures and noise levels. Physical stamina is necessary as the role involves prolonged standing, frequent lifting of items up to 50 pounds, and other physical activities such as bending and pushing. A strong service-focused mindset and the ability to work collaboratively in a team are essential qualities for success.
Meritage Hospitality Group offers competitive employment terms which may vary by location, as franchisees independently manage compensation and benefits packages. Benefits for qualifying employees include a 401k plan with company matching, medical and vision insurance, and additional perks. The company encourages career development and provides certification opportunities for new Shift Managers, ensuring they are well-prepared to lead their teams effectively. This is an excellent opportunity for those seeking to advance their career in the restaurant industry within a reputable and supportive organization.
Job Requirements
- High school diploma, GED or equivalent preferred
- Must be at least 18 years of age
- 6 months or more of restaurant, retail, customer service focused, or equivalent experience
- Available for full time and close shifts
- Certification for Open/Close Shift Manager
- Ability to multi-task while maintaining composure and be able to give and take direction, work well in a team environment and have a strong service focus
- Must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues
- Ability to work, concentrate and perform duties accurately in a fast paced environment that may involve noise and hot/cold temperatures or other elements
- Must be able to stand for prolonged periods of time
- Position requires the use of a headset
- Frequent lifting and carrying (at times up to 50 lbs.), reaching, pushing, pulling, bending, kneeling and stooping is involved
- Must be available to report for work promptly and regularly, as well as work all day parts and days of the week
- May be required to transfer from one location to another and must have the ability to travel to other restaurants, Area office, etc., as business needs dictate
- Must have or be willing to obtain ServSafe certification by end of training
Job Qualifications
- High school diploma, GED or equivalent preferred
- Must be at least 18 years of age
- 6 months or more of restaurant, retail, customer service focused, or equivalent experience
- Available for full time and close shifts
- Certification for Open/Close Shift Manager
- Ability to multi-task while maintaining composure and be able to give and take direction, work well in a team environment and have a strong service focus
- Must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues
- Ability to work, concentrate and perform duties accurately in a fast paced environment that may involve noise and hot/cold temperatures or other elements
- Must be able to stand for prolonged periods of time
- Position requires the use of a headset
- Frequent lifting and carrying (at times up to 50 lbs.), reaching, pushing, pulling, bending, kneeling and stooping is involved
- Must be available to report for work promptly and regularly, as well as work all day parts and days of the week
- May be required to transfer from one location to another and must have the ability to travel to other restaurants, Area office, etc., as business needs dictate
- Must have or be willing to obtain ServSafe certification by end of training
Job Duties
- Train, monitor, and reinforce food safety procedures to crew members
- Act as Cash Manager as needed, including setting up cash registers at open and verifying cash at close
- Perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready
- Work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles, manager meetings, etc.
- Supervise crew members and Team Trainers in a way that maximizes retention
- Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to 'Delight Every Customer'
- Work with Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customer and other employees
- Help execute appropriate shift-specific procedures according to DOP
- Assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards
- Follow up and ensure resolution of VOC issues as needed
- Onboard new hires in Workday
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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