Shift Manager - 4147

Five Guys is a renowned fast-casual restaurant chain known for serving outstanding burgers and fries with a commitment to exceptional customer service and high-quality fresh ingredients. Established with a passion for quality and customer satisfaction, Five Guys has grown rapidly and plans to open over 1,000 new locations across North America, emphasizing career growth and promoting from within. Their restaurants operate during real work-life hours, typically opening at 11:00 am and closing at 10:00 pm, with no drive-thrus, providing a focused and efficient customer experience. Employees at Five Guys benefit from a comprehensive and customizable benefits package, including medical, dental, vision, pet insurance, and a 401(k) plan with matching contributions based on eligibility. Additionally, the company offers an Employee Assistance Program and an Employee Relief Fund created by both owners and employees, reflecting their commitment to supporting their team members.

The role of Shift Manager at Five Guys comes with an hourly pay of $18.00 plus tips and bonuses, making it a rewarding position both financially and professionally. Shift Managers are extensively trained to perform all the duties that Crew Members and Shift Leaders handle but have the additional responsibility of directing the daily operations of the restaurant in the absence of the General Manager. This includes ensuring strict compliance with company standards across all operational aspects such as product preparation and delivery, customer relations, restaurant maintenance, managing team members, and overseeing inventory. Shift Managers are pivotal in maintaining the restaurant's high standards while fostering a positive and motivating work environment that embodies the company's core convictions.

Working as a Shift Manager at Five Guys means operating in a fast-paced, high-energy atmosphere that values quality and teamwork. The environment is both fun and professional, where food quality and food safety are treated with utmost seriousness, yet the culture remains approachable and enjoyable. Employees enjoy an inclusive experience with perks like free meals during shifts and opportunities to earn bonuses through the company’s Secret Shopper program, which rewards teams based on secret shop visits twice weekly.

Successful candidates will demonstrate 1-2 years of supervisory experience in food service or retail, have a genuine passion for creating a great workplace culture, and bring energy, honesty, motivation, and fun to the role. They must be dedicated to making every customer's day memorable by serving amazing food with a smile and setting high performance standards for themselves and their team. Furthermore, Five Guys has a strong set of core convictions that guide every team member: remaining humble, exceeding expectations, always doing the right thing, and leading by example. This leadership role is ideal for those seeking to grow their career in the thriving fast-food industry with a company that values its employees and fosters an environment of growth and success.