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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Fixed Shifts
Benefits
401k
Medical insurance
Vision Insurance
Job Description
Wendy's is one of the most recognized quick-service restaurant chains worldwide, renowned for its fresh quality food and excellent customer service. Established as a cornerstone in the fast-food industry, Wendy's continues to grow and innovate by maintaining a strong commitment to quality, cleanliness, and customer satisfaction. With numerous franchise locations throughout the United States, including the Independently owned and operated franchise that manages the Wendy's at 75 Whalley Ave, New Haven, CT, this restaurant prides itself on a friendly environment, team collaboration, and delivering fast and accurate service to every customer. This particular franchise location is part of a franchise... Show More
Job Requirements
- high school diploma ged or equivalent preferred
- must be at least 18 years of age
- 6 months or more of restaurant retail customer service focused or equivalent experience
- available for full time and close shifts
- certification for open close shift manager
- ability to multi-task while maintaining composure and be able to give and take direction work well in a team environment and have a strong service focus
- must exhibit professionalism composure and discretion when expediting or resolving all customer related concerns and issues
- ability to work concentrate and perform duties accurately in a fast paced environment that may involve noise and hot cold temperatures or other elements
- must be able to stand for prolonged periods of time
- position requires the use of a headset
- frequent lifting and carrying at times up to 50 lbs reaching pushing pulling bending kneeling and stooping is involved
- must be available to report for work promptly and regularly as well as work all day parts and days of the week
- may be required to transfer from one location to another and must have the ability to travel to other restaurants area office etc as business needs dictate
- must have or be willing to obtain servsafe certification by end of training
Job Qualifications
- high school diploma ged or equivalent preferred
- must be at least 18 years of age
- 6 months or more of restaurant retail customer service focused or equivalent experience
- available for full time and close shifts
- certification for open close shift manager
- ability to multi-task while maintaining composure and be able to give and take direction work well in a team environment and have a strong service focus
- must exhibit professionalism composure and discretion when expediting or resolving all customer related concerns and issues
- ability to work concentrate and perform duties accurately in a fast paced environment that may involve noise and hot cold temperatures or other elements
- must be able to stand for prolonged periods of time
- position requires the use of a headset
- frequent lifting and carrying at times up to 50 lbs reaching pushing pulling bending kneeling and stooping is involved
- must be available to report for work promptly and regularly as well as work all day parts and days of the week
- may be required to transfer from one location to another and must have the ability to travel to other restaurants area office etc as business needs dictate
- must have or be willing to obtain servsafe certification by end of training
Job Duties
- train monitor and reinforce food safety procedures to crew members
- act as cash manager as needed including setting up cash registers at open and verifying cash at close
- perform walk-thru to ensure restaurant is ready to open close and or rush-ready
- work with restaurant management team to train develop and communicate with crew members and team trainers through team huddles manager meetings etc
- supervise coordinate and delegate the execution of operations tasks and ensure compliance with all company policies and procedures to delight every customer
- work with restaurant management team to ensure quality production and service standards are met and to create a safe efficient and professional environment for customer and other employees
- help execute appropriate shift-specific procedures according to dop
- assist the restaurant management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains exceeds all customer service standards
- follow up and ensure resolution of voc issues as needed
- onboard new hires in workday
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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