Shift Manager

Wendy's is one of the most recognized quick-service restaurant chains worldwide, renowned for its fresh quality food and excellent customer service. Established as a cornerstone in the fast-food industry, Wendy's continues to grow and innovate by maintaining a strong commitment to quality, cleanliness, and customer satisfaction. With numerous franchise locations throughout the United States, including the Independently owned and operated franchise that manages the Wendy's at 75 Whalley Ave, New Haven, CT, this restaurant prides itself on a friendly environment, team collaboration, and delivering fast and accurate service to every customer. This particular franchise location is part of a franchise organization where compensation, benefits, and career growth opportunities may vary compared to company-owned Wendy's restaurants. This individuality allows for a personalized approach to management and employee development geared to the local community, while still representing the nationally recognized Wendy's brand.Visit 75 Whalley Ave, New Haven, CT, to experience a fast-casual dining environment that truly lives by the motto "Delight Every Customer." This restaurant provides an energetic and professional atmosphere, prepared to serve diverse customer needs and uphold the highest standards of food safety and operational excellence.

The Shift Manager role at Wendy's is a pivotal position at this restaurant, serving as the first level of management responsible for daily operational success. This position involves opening and closing the restaurant, ensuring all procedures are executed perfectly to maintain smooth operations throughout each shift. The Shift Manager acts as a leader who both manages and supports the team members by training staff on food safety protocols and customer service excellence. A strong focus is placed on supervising crew members and team trainers, maximizing retention by fostering a positive work environment and effectively communicating via team huddles and manager meetings.

As the Shift Manager, you will also assume Cash Manager responsibilities when necessary, which include setting up and verifying cash registers to maintain financial accuracy. Additionally, you will perform walk-through inspections preparing the restaurant for opening, closing, and rush periods, ensuring an optimal environment for both customers and employees. The Shift Manager collaborates closely with the Restaurant Management team to uphold quality, production, and service standards, contributing to a safe and efficient workplace.

Other key responsibilities include delegating operational tasks, ensuring compliance with all company policies, and assisting with crew scheduling to meet service demands. Customer satisfaction is paramount; therefore, issues reflected in the Voice of the Customer (VOC) program require your immediate follow-up and resolution to maintain the restaurant's reputation and customer loyalty.

This role also involves administrative tasks like onboarding new hires using the Workday system and assisting the management team by taking on additional supervisory duties when acting as the Operations Leader. Candidates should be prepared for a fast-paced work environment, which may involve noise, varying temperatures, and physical demands such as standing for prolonged periods and lifting up to 50 pounds. Professionalism, composure, team collaboration, and a strong service orientation are essential qualities for success in this role.

Wendy's provides its Shift Managers with competitive benefits, including 401(k) plans with company matching, medical and vision insurance, and other perks that apply based on hours worked. This establishes Wendy's as a supportive employer invested in the personal and professional growth of its team members while striving to deliver outstanding dining experiences to all customers. This full-time opportunity is perfect for individuals looking to grow in restaurant management and work in a dynamic, rewarding environment where they can make a difference every day.