Shift Manager

Toledo, OH, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Day Shifts

Benefits

401k

Medical insurance

Vision Insurance

Job Description

Wendy's is a renowned fast-food restaurant chain known for its quality food, exceptional customer service, and efficient operations. With a global presence and a commitment to innovation and community engagement, Wendy's has established itself as a leader in the quick-service restaurant industry. This particular opportunity is with one of Wendy's franchisees, which means the restaurant is independently owned and operated, allowing for unique benefits and career growth opportunities tailored to the local market. The franchise at 4277 Monroe Street, Toledo, OH, is actively seeking a dedicated Shift Manager to join their dynamic team. The role of the Shift Manager is pivotal, serving as the first level of management within the restaurant. This position involves managing opening and closing duties and supporting the daily operation of the restaurant to ensure overall effectiveness, quality, and outstanding customer service. The Shift Manager acts as a bridge between the crew and higher management, helping to train, monitor, and motivate team members while maintaining a safe and efficient work environment. The role is not only about managing tasks but also about fostering a positive team culture and ensuring every customer leaves satisfied. Key responsibilities include overseeing food safety procedures, managing cash operations during shifts, performing walk-throughs to prepare the restaurant for service, and assisting in crew development through training and communication. The Shift Manager also helps maintain operational standards, delegates tasks efficiently, and ensures the restaurant complies with all company policies. This position may also require performing as the Operations Leader when necessary, highlighting the need for strong leadership and decision-making skills. Candidates will be expected to handle multiple duties simultaneously in a fast-paced setting, requiring multitasking abilities, composure, and a customer-focused attitude. This role is ideal for individuals who thrive in team-oriented environments and are committed to delivering excellence in quick-service restaurant management. The establishment offers competitive benefits including 401k with company match, medical and vision insurance, and other perks based on hours worked. This position requires availability for full-time hours, including closing shifts, and the ability to stand for prolonged periods and work under various environmental conditions. As part of the onboarding process, new hires will be integrated into the system via Workday and must obtain ServSafe certification by the end of training. Working at Wendy's means being part of a brand that values quality, customer satisfaction, and continuous team development, providing a rewarding career path for motivated individuals looking to grow within the food service industry.

Job Requirements

High School Diploma, GED or equivalent preferred
Must be at least 18 years of age
6 months or more of restaurant, retail, customer service focused, or equivalent experience
Available for full time and close/shifts
Certification for Open/Close Shift Manager
Ability to multi-task while maintaining composure
ability to give and take direction
work well in a team environment
strong service focus
Professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues
Ability to work, concentrate and perform duties accurately in a fast paced environment that may involve noise and hot/cold temperatures or other elements
Ability to stand for prolonged periods
Position requires the use of a headset
Frequent lifting and carrying (at times up to 50 lbs), reaching, pushing, pulling, bending, kneeling and stooping is involved
Must be available to report for work promptly and regularly, as well as work all day parts and days of the week
May be required to transfer from one location to another and must have the ability to travel to other restaurants, Area office, etc., as business needs dictate
Must have or be willing to obtain ServSafe certification by end of training

Job Qualifications

High School Diploma, GED or equivalent preferred
Must be at least 18 years of age
6 months or more of restaurant, retail, customer service focused, or equivalent experience
Available for full time and close/shifts
Certification for Open/Close Shift Manager
Ability to multi-task while maintaining composure
ability to give and take direction
work well in a team environment
strong service focus
Professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues
Ability to work, concentrate and perform duties accurately in a fast paced environment that may involve noise and hot/cold temperatures or other elements
Ability to stand for prolonged periods
Position requires the use of a headset
Frequent lifting and carrying (at times up to 50 lbs), reaching, pushing, pulling, bending, kneeling and stooping is involved
Must be available to report for work promptly and regularly, as well as work all day parts and days of the week
May be required to transfer from one location to another and must have the ability to travel to other restaurants, Area office, etc., as business needs dictate
Must have or be willing to obtain ServSafe certification by end of training

Job Duties

Train, monitor, and reinforce food safety procedures to crew members
Act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close
Perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready
Work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles, manager meetings, etc.
Supervise crew members and Team Trainers in a way that maximizes retention
Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to "Delight Every Customer"
Work with Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customer and other employees
Help execute appropriate shift-specific procedures according to DOP
Assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards
Follow up and ensure resolution of VOC issues as needed
Onboard new hires in Workday