Shift Manager

North Lime Coffee and Donuts is a specialty coffee shop and donut bakery with four locations in Kentucky, known for offering life-changing donuts and expertly handcrafted beverages. This establishment prides itself on a community-focused atmosphere where guests enjoy not only quality products but also a welcoming and family-friendly environment. At North Lime, the team thrives in a creative work setting that encourages flexibility in scheduling and is supported by a group of fun, supportive coworkers who share a passion for exceptional customer service and craftsmanship. With a strong commitment to nurturing both its customers and employees, North Lime Coffee and Donuts stands out as a place where quality and culture are equally prioritized.

The role of Shift Manager at North Lime Coffee and Donuts is a vital leadership position that involves supervising employees in a dynamic retail coffee and donut shop environment. The Shift Manager is responsible for planning and assigning work to the teams they lead, ensuring that the shop's operations run smoothly during their shift. This role requires implementing established policies and procedures, not only for the individual shop they oversee but also aligning with company-wide standards. The Shift Manager acts as a key communicator, reporting to the Store Manager with recommendations for improvements in quality, service methods, operating procedures, and workplace conditions. They play an essential role in employee relations by providing coaching, development, and resolving conflicts while fostering a positive and motivating atmosphere.

The compensation for this role includes a base pay of $12 per hour with the addition of tips, which bring the average total hourly rate to approximately $17. The position offers up to three weeks of paid time off annually, accrued based on hours worked, along with quarterly bonuses contingent on the store's profitability. As a Shift Manager at North Lime, candidates will engage in a broad range of responsibilities, including training team members in crafting both beverages and donuts, managing inventory, tracking employee hours and attendance, and maintaining a clean and efficient shop environment. They are expected to embody servant leadership principles, demonstrate integrity, humility, and honesty in their decisions and interactions with both employees and customers, and promote continual personal and professional growth.

This role demands strong multi-tasking skills, the ability to stay calm under high stress, and flexibility in scheduling to cover peak business hours effectively. The Shift Manager is integral in ensuring product availability throughout the day and encouraging innovative contributions from team members in product development. Utilizing company tools such as Homebase, Trainual, Square, and Gusto effectively is also part of the daily operations. The Shift Manager’s leadership helps create a positive workplace culture where employee contributions are valued and customer experiences are exceptional. This position is ideal for individuals who thrive in fast-paced environments, possess strong interpersonal skills, and are committed to upholding North Lime’s values and standards while delivering an outstanding coffee and donut experience to the community.