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Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
401k
Medical insurance
Vision Insurance
Paid Time Off
Employee Discounts
Job Description
Wendy's is a globally recognized fast-food restaurant chain known for its high-quality burgers, fresh ingredients, and exceptional customer service. Established decades ago, Wendy's has grown to become one of the most popular quick-service restaurants worldwide, with thousands of locations serving millions of customers daily. The brand prides itself on its commitment to quality, innovative menu items, and a customer-first approach that ensures every guest leaves satisfied. Wendy's operates both company-owned and franchised restaurants, offering a dynamic and fast-paced work environment where team collaboration and service excellence are paramount.
At this particular location, operated by Meritage Hospitality Group, the nation's second-la... Show More
At this particular location, operated by Meritage Hospitality Group, the nation's second-la... Show More
Job Requirements
- High School Diploma or equivalent
- must be at least 18 years of age
- minimum 6 months of experience in restaurant, retail, customer service or similar
- availability for full-time work including close shifts
- certification as an Open/Close Shift Manager
- physical ability to stand for prolonged periods and lift up to 50 lbs
- willingness to work in fast-paced, physically demanding environment
- must be prompt and reliable
- ability to travel between locations
- willingness to obtain ServSafe certification by end of training
Job Qualifications
- High School Diploma, GED or equivalent preferred
- must be at least 18 years of age
- 6 months or more of restaurant, retail, customer service focused, or equivalent experience
- available for full time and close shifts
- certification for Open/Close Shift Manager
- ability to multi-task while maintaining composure and be able to give and take direction
- work well in a team environment and have a strong service focus
- must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues
- ability to work, concentrate and perform duties accurately in a fast paced environment that may involve noise and hot/cold temperatures or other elements
Job Duties
- Train, monitor, and reinforce food safety procedures to crew members
- act as Cash Manager as needed, including setting up cash registers at open and verifying cash at close
- perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready
- work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles, manager meetings, etc.
- supervise crew members and Team Trainers in a way that maximizes retention
- supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to "Delight Every Customer"
- work with Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customer and other employees
- help execute appropriate shift-specific procedures according to DOP
- assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards
- follow up and ensure resolution of VOC issues as needed
- onboard new hires in Workday
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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