Shift Manager

Jacksonville, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Fixed Shifts

Benefits

401k

Medical insurance

Vision Insurance

Job Description

Wendy's is a renowned global fast-food restaurant chain known for its fresh ingredients, quality service, and friendly atmosphere. Founded in 1969, Wendy's has grown into one of the leading quick-service restaurants worldwide, offering a menu that features signature items like the square-shaped hamburgers, fresh salads, and Frosty desserts. Its commitment to quality and customer satisfaction has made it a preferred choice for millions of customers seeking fast, delicious, and affordable meals. Operating both company-owned and franchised locations, Wendy's emphasizes community involvement, sustainability, and employee development.

This particular job opportunity is with one of Wendy's independently owned franchises lo... Show More

Job Requirements

High school diploma, GED or equivalent preferred
Must be at least 18 years of age
6 months or more of restaurant, retail, customer service focused, or equivalent experience
Available for full time and close/shifts
Certification for Open/Close Shift Manager
Ability to multi-task while maintaining composure and be able to give and take direction, work well in a team environment and have a strong service focus
Must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues
Ability to work, concentrate and perform duties accurately in a fast paced environment that may involve noise and hot/cold temperatures or other elements
Must be able to stand for prolonged periods of time
Position requires the use of a headset
Frequent lifting and carrying (at times up to 50 lbs), reaching, pushing, pulling, bending, kneeling and stooping is involved
Must be available to report for work promptly and regularly, as well as work all day parts and days of the week
May be required to transfer from one location to another and must have the ability to travel to other restaurants, Area office, etc., as business needs dictate
Must have or be willing to obtain ServSafe certification by end of training

Job Qualifications

High school diploma, GED or equivalent preferred
Must be at least 18 years of age
6 months or more of restaurant, retail, customer service focused, or equivalent experience
Certification for Open/Close Shift Manager
Ability to multi-task while maintaining composure and be able to give and take direction, work well in a team environment and have a strong service focus
Must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues
Ability to work, concentrate and perform duties accurately in a fast paced environment that may involve noise and hot/cold temperatures or other elements
Must be able to stand for prolonged periods of time
Position requires the use of a headset
Frequent lifting and carrying (at times up to 50 lbs), reaching, pushing, pulling, bending, kneeling and stooping is involved
Must have or be willing to obtain ServSafe certification by end of training

Job Duties

Train, monitor, and reinforce food safety procedures to crew members
Act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close
Perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready
Work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles, manager meetings, etc.
Supervise crew members and Team Trainers in a way that maximizes retention
Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to Delight Every Customer
Work with Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customer and other employees
Help execute appropriate shift-specific procedures according to DOP
Assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards
Follow up and ensure resolution of VOC issues as needed
Onboard new hires in Workday

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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