Job Overview
Employment Type
Full-time
Benefits
401k
Medical insurance
Vision Insurance
Paid Time Off
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
Wendy's is a renowned fast-food restaurant chain known for its fresh, made-to-order hamburgers, signature Frosty desserts, and a diverse menu that caters to a wide range of tastes. Established with the mission of delivering quality food and exceptional customer service, Wendy's has grown to become one of the leading names in the quick-service restaurant industry. The brand is committed to innovation, community involvement, and maintaining high standards for food safety and employee training. Each franchise operates under rigorous company guidelines to ensure consistent quality, and this specific location at 2384 Berlin Turnpike, Newington, CT, exemplifies the brand's dedication to excellence and customer satisfaction.
The Shift Manager role at Wendy’s represents a pivotal first-step leadership opportunity within the restaurant’s management team. This position carries significant responsibility, including overseeing the opening and closing procedures, ensuring smooth daily operations, and playing a crucial part in maintaining restaurant effectiveness, quality, and overall customer service experience. The Shift Manager acts as a vital link between the crew and upper management, providing mentorship, support, and supervision to optimize team performance.
In this role, the Shift Manager is tasked with training and reinforcing food safety protocols to staff, managing the cash operations including register setup and cash verification, and conducting thorough walk-throughs to prepare the restaurant for opening, closing, or busy rush periods. They collaborate closely with the Restaurant Management team, contributing to crew development through team meetings and strategic communication, while also coordinating operational tasks to align with company policies that prioritize customer satisfaction.
The Shift Manager is also instrumental in maintaining a safe, efficient, and professional work environment by ensuring compliance with production and service standards. Responsibilities extend to ensuring adequate staffing coverage, assisting in resolving customer feedback and Voice of Customer (VOC) issues, and onboarding new employees using Workday to foster smooth integration into the team. This position demands a multifaceted skill set including effective multitasking, composure under pressure, and the ability to lead by example in a fast-paced and dynamic environment.
Wendy's offers its employees, including Shift Managers, competitive benefits such as a 401(k) plan with company match, medical and vision insurance, and other perks that qualify based on hours worked. As this role is typically full-time and may involve varied shifts including closing hours, flexibility and commitment to punctuality and regular attendance are essential. Wendy's franchise model means that while this opportunity adheres to the brand's core standards, compensation and benefits may differ slightly depending on franchise ownership, ensuring localized management and employment practices.
The Shift Manager role at Wendy’s represents a pivotal first-step leadership opportunity within the restaurant’s management team. This position carries significant responsibility, including overseeing the opening and closing procedures, ensuring smooth daily operations, and playing a crucial part in maintaining restaurant effectiveness, quality, and overall customer service experience. The Shift Manager acts as a vital link between the crew and upper management, providing mentorship, support, and supervision to optimize team performance.
In this role, the Shift Manager is tasked with training and reinforcing food safety protocols to staff, managing the cash operations including register setup and cash verification, and conducting thorough walk-throughs to prepare the restaurant for opening, closing, or busy rush periods. They collaborate closely with the Restaurant Management team, contributing to crew development through team meetings and strategic communication, while also coordinating operational tasks to align with company policies that prioritize customer satisfaction.
The Shift Manager is also instrumental in maintaining a safe, efficient, and professional work environment by ensuring compliance with production and service standards. Responsibilities extend to ensuring adequate staffing coverage, assisting in resolving customer feedback and Voice of Customer (VOC) issues, and onboarding new employees using Workday to foster smooth integration into the team. This position demands a multifaceted skill set including effective multitasking, composure under pressure, and the ability to lead by example in a fast-paced and dynamic environment.
Wendy's offers its employees, including Shift Managers, competitive benefits such as a 401(k) plan with company match, medical and vision insurance, and other perks that qualify based on hours worked. As this role is typically full-time and may involve varied shifts including closing hours, flexibility and commitment to punctuality and regular attendance are essential. Wendy's franchise model means that while this opportunity adheres to the brand's core standards, compensation and benefits may differ slightly depending on franchise ownership, ensuring localized management and employment practices.
Job Requirements
- High school diploma or equivalent required
- Must be at least 18 years old
- Minimum six months experience in restaurant, retail, or customer service environment
- Availability to work full time including evening/closing shifts
- Certification as Open/Close Shift Manager required
- Strong multitasking abilities with composure under pressure
- Ability to work collaboratively in a team and strong customer service orientation
- Professionalism and discretion when handling customer issues
- Capable of working in fast-paced conditions with noise and temperature variations
- Physical ability to stand for long periods and perform tasks involving lifting up to 50 pounds
- Must use headset during shifts
- Flexibility to work various shifts and days
- Willingness to travel between locations if needed
- Must obtain ServSafe certification by end of training
Job Qualifications
- High School Diploma, GED or equivalent preferred
- Must be at least 18 years of age
- 6 months or more of restaurant, retail, customer service focused, or equivalent experience
- Available for full time and close shifts
- Certification for Open/Close Shift Manager
- Ability to multi-task while maintaining composure and be able to give and take direction, work well in a team environment and have a strong service focus
- Must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues
- Ability to work, concentrate and perform duties accurately in a fast paced environment that may involve noise and hot/cold temperatures or other elements
- Must be able to stand for prolonged periods of time
- Position requires the use of a headset
- Frequent lifting and carrying (at times up to 50 lbs.), reaching, pushing, pulling, bending, kneeling and stooping is involved
- Must be available to report for work promptly and regularly, as well as work all day parts and days of the week
- May be required to transfer from one location to another and must have the ability to travel to other restaurants, Area office, etc., as business needs dictate
- Must have or be willing to obtain ServSafe certification by end of training
Job Duties
- Train, monitor, and reinforce food safety procedures to crew members
- Act as Cash Manager as needed, including setting up cash registers at open and verifying cash at close
- Perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready
- Work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles, manager meetings, etc.
- Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to "Delight Every Customer"
- Work with Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customer and other employees
- Help execute appropriate shift-specific procedures according to DOP
- Assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards
- Follow up and ensure resolution of VOC issues as needed
- Onboard new hires in Workday
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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