Shift Manager

Wendy's is a leading fast-food restaurant chain widely recognized for its fresh, high-quality menu offerings, including their famous square-shaped hamburgers, fresh salads, and signature Frostys. Founded by Dave Thomas, Wendy's has grown into an internationally known brand deeply committed to doing the right thing, treating people with respect, and providing customers with food that exceeds expectations in the fast-food industry. The company prides itself on creating a welcoming and inclusive environment for both employees and customers alike, embracing diversity across all backgrounds and offering equal employment opportunities. Wendy's franchise model empowers numerous independently owned and operated locations, allowing local franchisees the autonomy to tailor compensation, benefits, and career programs to best meet the needs of their teams and communities.

This particular job opportunity is at the Wendy's location on 4026 Glenside Drive, Richmond, VA 23228, operated by one of the many Wendy's franchisees. As a Wendy's Shift Manager, you will become a vital part of the Wendy's family, working alongside a team dedicated to delivering fun, fast, friendly service with a commitment to quality and operational excellence. This role is designed for ambitious individuals who are eager to lead, manage, and develop a cohesive restaurant team while maintaining high standards of food safety, customer service, and brand compliance.

As a Shift Manager, you will be the embodiment of the Wendy's brand when leading shifts. You will ensure that everything runs smoothly, from managing the front-line customer experience to coaching and supporting team members to perform at their best. Your leadership will be instrumental in maintaining the store's reputation for excellence, ensuring that customers receive timely, courteous service and delicious meals made with care. You will handle customer interactions with professionalism, whether resolving concerns or celebrating positive feedback, demonstrating true management skills that prepare you for future leadership opportunities.

In addition to managing daily operations, the Shift Manager is responsible for enforcing compliance with food safety standards and operating procedures, ensuring that the restaurant environment is clean, safe, and fully compliant with Wendy's policies. This includes training new team members on the company culture, operational guidelines, and safety practices, so that every employee contributes positively to the team and the customer experience.

This position requires flexibility and adaptability, including readiness to travel between Wendy's locations as needed, the physical ability to stand and move throughout the shift, occasionally lift moderate weights, and manage varying weather conditions typical in a fast-food setting. The ideal candidate will possess strong problem-solving capabilities and exemplary customer service and decision-making skills. They must be able to lead by example, communicate effectively, and foster a workplace culture of respect, efficiency, and teamwork.

Wendy's is proud to be an equal opportunity employer, fully committed to accommodating individuals with disabilities and promoting diversity and inclusion at all levels. This ensures a supportive workplace where everyone has the opportunity to grow professionally while contributing to the success of the restaurant.

If you are a motivated leader looking for a rewarding job with growth potential at an iconic fast-food brand, the Wendy's Shift Manager role offers an exciting chance to develop your career in a dynamic and people-focused environment. Join the Wendy's family and be a passionate advocate of great food, outstanding service, and integrity every day.