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Job Overview
Employment Type
Full-time
Benefits
401k
Medical insurance
Vision Insurance
Job Description
Wendy's is a globally recognized fast-food restaurant chain known for its commitment to quality food, exceptional customer service, and a vibrant work environment. As one of the largest quick-service restaurant brands, Wendy's has built a reputation for serving fresh, made-to-order meals with a focus on customer satisfaction. This brand has developed a robust presence in the restaurant industry by maintaining high standards across its company-owned and franchise-operated locations worldwide. Wendy's values its employees and continuously invests in their growth and development, providing ample opportunities for career advancement within the hospitality field. The franchise network operates with a strong community focus,... Show More
Job Requirements
- High School Diploma, GED or equivalent preferred
- must be at least 18 years of age
- 6 months or more of restaurant, retail, customer service focused, or equivalent experience
- available for full time and close/shifts
- certification for Open/Close Shift Manager
- ability to multi-task while maintaining composure and be able to give and take direction, work well in a team environment and have a strong service focus
- must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues
- ability to work, concentrate and perform duties accurately in a fast paced environment that may involve noise and hot/cold temperatures or other elements
- must be able to stand for prolonged periods of time
- position requires the use of a headset
- frequent lifting and carrying (at times up to 50 lbs), reaching, pushing, pulling, bending, kneeling and stooping is involved
- must be available to report for work promptly and regularly, as well as work all day parts and days of the week
- may be required to transfer from one location to another and must have the ability to travel to other restaurants, Area office, etc., as business needs dictate
- must have or be willing to obtain ServSafe certification by end of training
Job Qualifications
- High School Diploma, GED or equivalent preferred
- must be at least 18 years of age
- 6 months or more of restaurant, retail, customer service focused, or equivalent experience
- available for full time and close/shifts
- certification for Open/Close Shift Manager
- ability to multi-task while maintaining composure and be able to give and take direction, work well in a team environment and have a strong service focus
- must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues
- ability to work, concentrate and perform duties accurately in a fast paced environment that may involve noise and hot/cold temperatures or other elements
- must be able to stand for prolonged periods of time
- position requires the use of a headset
- frequent lifting and carrying (at times up to 50 lbs), reaching, pushing, pulling, bending, kneeling and stooping is involved
- must be available to report for work promptly and regularly, as well as work all day parts and days of the week
- may be required to transfer from one location to another and must have the ability to travel to other restaurants, Area office, etc., as business needs dictate
- must have or be willing to obtain ServSafe certification by end of training
Job Duties
- Train, monitor, and reinforce food safety procedures to crew members
- act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close
- perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready
- work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles, manager meetings, etc.
- supervise crew members and Team Trainers in a way that maximizes retention
- supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to delight every customer
- work with Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customer and other employees
- help execute appropriate shift-specific procedures according to DOP
- assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards
- follow up and ensure resolution of VOC issues as needed
- onboard new hires in Workday
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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