Job Overview
Employment Type
Full-time
Benefits
401k
Medical insurance
Vision Insurance
Job Description
Wendy's is a globally recognized fast-food restaurant chain known for its commitment to quality food, exceptional customer service, and a vibrant work environment. As one of the largest quick-service restaurant brands, Wendy's has built a reputation for serving fresh, made-to-order meals with a focus on customer satisfaction. This brand has developed a robust presence in the restaurant industry by maintaining high standards across its company-owned and franchise-operated locations worldwide. Wendy's values its employees and continuously invests in their growth and development, providing ample opportunities for career advancement within the hospitality field. The franchise network operates with a strong community focus, ensuring that each restaurant is a welcoming and efficient place for both customers and staff.
The Shift Manager position at Wendy's is an exciting leadership role within the restaurant environment, serving as the first management level position. This vital role involves overseeing the restaurant during shifts by managing opening and closing procedures and supporting the smooth execution of daily operations. The Shift Manager's responsibilities extend to ensuring the overall effectiveness of the restaurant, maintaining high-quality standards, and delivering top-tier customer service. This position requires multitasking skills, the ability to manage and motivate a team, and a focus on operational excellence. Shift Managers at Wendy's play a crucial role in driving productivity, maintaining safety and food quality protocols, and fostering an engaging workplace culture. The role also includes potentially acting as the Operations Leader when necessary, taking on additional leadership responsibilities to keep the restaurant running efficiently.
Working as a Shift Manager, one will engage directly with crew members to train and monitor adherence to food safety procedures, supervise operations to meet company policies, and manage cash handling duties such as setting up registers and verifying cash balances. The manager will also take part in team communication efforts through huddles and meetings, focusing on crew development and retention. Ensuring the restaurant is prepared and compliant during opening and closing times is a fundamental duty, along with participating in resolving customer concerns and implementing feedback through the Voice of Customer (VOC) programs. Preparation for shift-specific operational procedures, staff scheduling, and new hire onboarding also fall under the manager's purview. This role demands professionalism, composure under pressure, and the capability to maintain a safe, efficient, and pleasant environment for customers and employees alike.
This position is offered by a Wendy's franchisee, which means employment terms such as compensation and benefits may vary by location. The job is full-time and requires flexibility in working hours, particularly for closing shifts. Benefits for qualified employees include medical and vision insurance, 401k with company match, and other perks based on hours worked. Location specifics for this opportunity are at 90 AIRPORT RD, HARTFORD, CT 06114. The Shift Manager is a key role within Wendy's restaurant leadership team and offers a dynamic opportunity to lead, develop skills, and contribute to the legacy of an iconic brand.
The Shift Manager position at Wendy's is an exciting leadership role within the restaurant environment, serving as the first management level position. This vital role involves overseeing the restaurant during shifts by managing opening and closing procedures and supporting the smooth execution of daily operations. The Shift Manager's responsibilities extend to ensuring the overall effectiveness of the restaurant, maintaining high-quality standards, and delivering top-tier customer service. This position requires multitasking skills, the ability to manage and motivate a team, and a focus on operational excellence. Shift Managers at Wendy's play a crucial role in driving productivity, maintaining safety and food quality protocols, and fostering an engaging workplace culture. The role also includes potentially acting as the Operations Leader when necessary, taking on additional leadership responsibilities to keep the restaurant running efficiently.
Working as a Shift Manager, one will engage directly with crew members to train and monitor adherence to food safety procedures, supervise operations to meet company policies, and manage cash handling duties such as setting up registers and verifying cash balances. The manager will also take part in team communication efforts through huddles and meetings, focusing on crew development and retention. Ensuring the restaurant is prepared and compliant during opening and closing times is a fundamental duty, along with participating in resolving customer concerns and implementing feedback through the Voice of Customer (VOC) programs. Preparation for shift-specific operational procedures, staff scheduling, and new hire onboarding also fall under the manager's purview. This role demands professionalism, composure under pressure, and the capability to maintain a safe, efficient, and pleasant environment for customers and employees alike.
This position is offered by a Wendy's franchisee, which means employment terms such as compensation and benefits may vary by location. The job is full-time and requires flexibility in working hours, particularly for closing shifts. Benefits for qualified employees include medical and vision insurance, 401k with company match, and other perks based on hours worked. Location specifics for this opportunity are at 90 AIRPORT RD, HARTFORD, CT 06114. The Shift Manager is a key role within Wendy's restaurant leadership team and offers a dynamic opportunity to lead, develop skills, and contribute to the legacy of an iconic brand.
Job Requirements
- High School Diploma, GED or equivalent preferred
- must be at least 18 years of age
- 6 months or more of restaurant, retail, customer service focused, or equivalent experience
- available for full time and close/shifts
- certification for Open/Close Shift Manager
- ability to multi-task while maintaining composure and be able to give and take direction, work well in a team environment and have a strong service focus
- must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues
- ability to work, concentrate and perform duties accurately in a fast paced environment that may involve noise and hot/cold temperatures or other elements
- must be able to stand for prolonged periods of time
- position requires the use of a headset
- frequent lifting and carrying (at times up to 50 lbs), reaching, pushing, pulling, bending, kneeling and stooping is involved
- must be available to report for work promptly and regularly, as well as work all day parts and days of the week
- may be required to transfer from one location to another and must have the ability to travel to other restaurants, Area office, etc., as business needs dictate
- must have or be willing to obtain ServSafe certification by end of training
Job Qualifications
- High School Diploma, GED or equivalent preferred
- must be at least 18 years of age
- 6 months or more of restaurant, retail, customer service focused, or equivalent experience
- available for full time and close/shifts
- certification for Open/Close Shift Manager
- ability to multi-task while maintaining composure and be able to give and take direction, work well in a team environment and have a strong service focus
- must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues
- ability to work, concentrate and perform duties accurately in a fast paced environment that may involve noise and hot/cold temperatures or other elements
- must be able to stand for prolonged periods of time
- position requires the use of a headset
- frequent lifting and carrying (at times up to 50 lbs), reaching, pushing, pulling, bending, kneeling and stooping is involved
- must be available to report for work promptly and regularly, as well as work all day parts and days of the week
- may be required to transfer from one location to another and must have the ability to travel to other restaurants, Area office, etc., as business needs dictate
- must have or be willing to obtain ServSafe certification by end of training
Job Duties
- Train, monitor, and reinforce food safety procedures to crew members
- act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close
- perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready
- work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles, manager meetings, etc.
- supervise crew members and Team Trainers in a way that maximizes retention
- supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to delight every customer
- work with Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customer and other employees
- help execute appropriate shift-specific procedures according to DOP
- assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards
- follow up and ensure resolution of VOC issues as needed
- onboard new hires in Workday
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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